Officer, Morale and Welfare

h3NATO
- North Atlantic Treaty Organisation /h3 pJob Description
- Officer, Morale and Welfare ) /p pOfficer, Morale and Welfare
- /p h3Primary Location /h3 h3NATO Body /h3 pNATO International Staff (NATO IS) /p h3Schedule /h3 pFull-time /p h3Application Deadline /h3 p12-Nov-2026, 10:59:00 PM /p h3Salary (Pay Basis) /h3 pGrade NATO Grade G11-G15 /p pDescription /p pDescription : /p b1. SUMMARY /b pbr/The Office of Workplace Management and Business Continuity (WMBC) ensures seamless operational continuity by optimizing facility performance, driving strategic workplace transformation, and delivering comprehensive support services to maintain a dynamic, future-ready environment aligned with organizational needs for NATO Headquarters (HQ) and its alternate locations. /p pWithin the Business Continuity, Events and Logistics (BCEL) portfolio, the Morale and Welfare Officer is responsible for the planning, coordination, delivery and continuous improvement of Morale and Welfare activities at NATO HQ. These activities include a wide range of services and initiatives such as sports, wellbeing seminars, children’s services, community building events, clubs, catering and retail activities. Morale and Welfare activities support the health, wellbeing, community spirit of International Staff, International Military Staff, National Delegations, NATO Agencies, families of NATO HQ occupants as well as approved external users. They also manage two staff responsible for the NATO Community Hub.br/ /p pbMay need to work outside normal office hours when needed. /b /p b2. QUALIFICATIONS AND EXPERIENCE /b pThe incumbent must: /p ul lihave a university degree in a relevant field from an institution of recognised standing /li lihave a minimum of 3 years’ experience managing and developing morale and welfare, wellbeing, sports, leisure, children’s services, community engagement or similar activities /li lihave experience in customer-centric management, stakeholder engagement, management of feedback and complaints, with clear communication across multicultural internal and external counterparts. /li lihave proven experience in management of commercial activities, contracts, finance and budgets; and /li lipossess the following levels of NATO’s official languages (English/French): V (“Advanced”) in one; III (“Intermediate”) in the other. /li /ul pThe following would be considered an advantage: /p ul liexperience in communications, marketing, digital content management and community engagement, including events, activities or programmes for diverse customer groups. /li lidemonstrate organisational awareness and the ability to balance service quality, customer needs, financial considerations and organisational requirements; and /li liexperience with information and knowledge management tools and formal administrative processes to engage with NATO committees, boards, working groups and task forces. /li /ul b3. MAIN ACCOUNTABILITIES /b pbFinancial Management: /b Manage the contractor relationship for sports, children’s services, wellbeing activities and community events through daily contact, weekly reviews, monthly performance meetings and quarterly leadership engagement as required. Monitor performance against established KPIs, service standards, schedules, customer feedback and contractual obligations. Identify gaps, resolve issues, track actions and maintain appropriate records. Coordinate with internal stakeholders to ensure services meet NATO HQ requirements, security procedures, infrastructure constraints, customer needs and health and safety standards. /p pbPlanning and Execution: /bPlan, coordinate, publicise and deliver Morale and Welfare activities at NATO HQ, including sports, wellbeing initiatives, children’s services, holiday camps, community events and flagship activities. Support WMBC-led events such as Health and Wellbeing Day and Community Day, while providing guidance and oversight for contractor-led events. Coordinate with relevant stakeholders to ensure events are planned, documented and continuously improved using lessons learned, feedback and operational experience. Lead formal and informal reporting of the MWA programme delivery and execution to NATO leadership and governance structures. /p pbStakeholder Management: /b Serve as the main customer service focal point for Morale and Welfare activities at NATO HQ, managing enquiries, shared mailboxes, complaints and requests professionally and promptly. Collect, analyse and act on feedback from users, community groups, stakeholders and contractors to identify recurring issues and improve service delivery. Promote an inclusive, accessible and customer-focused approach that meets the needs of NATO HQ staff, families, delegations and approved external users. /p pbPeople Management: /b Create a motivating and effective workplace. Provide mentoring and training opportunities, as well as offering guidance at critical moments. Ensure that all staff under their responsibili