Employé Administratif

Il y a 9 heures

Antwerpen, Vlaanderen, Belgique Actiris Temps plein

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Beschrijving van het bedrijf Security wereld in België en Nederland. Beschrijving van de functie Reporting and service data management: . Provide timely and accurate reporting based on service tickets. . Search, verify and consolidate the relevant information contained in tickets. . Prepare SLA reports, KPI reports, dashboards and clear management information. . Ensure the quality, completeness, consistency and currency of reporting data. Reporting process improvement and automation: . Improve and automate the current reporting processes, which are still partly manual. . Use advanced Microsoft Excel functionalities to optimize data processing and reporting. . Identify automation opportunities using Power Automate and, where relevant, VBA. . Maintain dashboards and contribute to continuous improvement initiatives. Service Delivery support: . Support the Services Delivery team with administrative and analytical tasks. . Translate operational data into accurate and understandable information for internal stakeholders and management. . Organize and prioritize tasks independently, while respecting reporting deadlines and quality requirements. . Take on other related tasks when required, while reporting remains the priority of the role. KEY PERFORMANCE INDICATORS . Timely delivery of SLA and management reports. . Accuracy and quality of reporting data. . Level of automation achieved in reporting processes. . Availability and currency of dashboards. . Internal customer satisfaction regarding reporting. . Number and quality of identified improvement initiatives.

Jouw profiel
Education, Knowledge & Work

Experience:
. Relevant higher education or ongoing studies in office management, business management, administration, data analysis or a related field. . Strong knowledge of Microsoft Excel, including PivotTables, advanced formulas, data modelling and dashboarding. . Strong analytical skills and experience with data analysis. . Experience with KPI development, SLA reporting and data quality management is an asset. . Knowledge of ITIL processes and experience with CMDB environments are assets. . Experience with Power Automate, VBA, Grafana or similar tools is an asset. Required

skills:
. Strong analytical mindset and administrative accuracy. . Structured way of working and excellent attention to detail. . Ability to work independently and to prioritize tasks. . Results-oriented and quality-focused approach. . Excellent written communication skills. . Ability to translate data into clear management information. . Proactive attitude and focus on continuous improvement. Languages: . Very good knowledge of Dutch, as communication is mainly internal. . Good knowledge of French and English is an asset. Taalvaardigheden
- Nederlands (troef)
- Begrijpen : Vaardig
- (C1)
- Schrijven : Vaardig
- (C1)
- Lezen : Vaardig
- (C1)
- Spreken : Vaardig
- (C1)
- Frans (troef)
- Begrijpen : Vaardig
- (C1)
- Schrijven : Vaardig
- (C1)
- Lezen : Vaardig
- (C1)
- Spreken : Vaardig
- (C1)

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