Data Analyst

ul liA minimum requirement of a relevant degree at a nationally recognised/certified University in a related discipline and 4 years post-related experience in the following areas: ul liDemonstrable experience as a UX Designer, Data Analyst, Data Scientist /li liDemonstrable experience with Python /li liExperience with commercially available or opensource data visualization tools, mainly in Power BI /li liExperience with SQL and relational databases, such as SQL Server /li liExperience with building and integrating APIs to enable data-driven service monitoring /li liExperience with managing data flows using ETL/ELT tools (with mandatory Apache NIFI experience) /li liSound knowledge and wide-experience with KPIs and formal reporting via Dashboards /li liSound knowledge and experience with UX/UI Design /li liDeveloping data pipelines and automation with Python and Java /li liSound knowledge and experience with monitoring tools and techniques on measuring service performance /li liExperience in designing User Experience KPIs and such monitoring practice /li liSound knowledge of IT Service Management /li liExperience in writing ETL Deliverables, Requirements documentation and understanding translations into technical solutions /li liExcellent communication skills. Proven ability to effectively communicate orally and in writing, with good briefing skills /li liExperience in writing technical documentation and user manuals / knowledge articles and understanding translations into technical solutions /li liExcellent communication skills. Proven ability to effectively communicate orally and in writing, with good briefing skills /li liAdvanced organizational skills and analytical approach to problem solving /li liSound knowledge and experience with monitoring tools and techniques on measuring service performance /li liSound knowledge of ITIL processes with proven experience on one of these processes /li /ul /li /ul h3DUTIES/ROLE: /h3 ul liAdditional Dashboard Features and UX Improvement ul liEnterprise Service Performance Dashboard prototype will be enhanced through feature expansion, UX/UI improvements, and SLA-aligned KPI updates. Activities include but are not restricted to: ul liAnalyse user feedback and initial usage patterns to identify areas for improvement and additional features within the dashboard /li liDesign, develop and implement new features to enhance the usefulness of the dashboard /li liEnhance the Dashboard User Experience (UX) and User Interface (UI) by refining its visualization capabilities to improve accessibility and usability, incorporating the expertise of a dedicated UX/UI Designer /li liUpdate the Dashboard with the new/updated KPIs /li liUpdate the "As-built" documentation, including Use Cases and the Data Model, to accurately reflect the newly implemented features and changes /li /ul /li liAn interface design specification and relevant technical documentation will be created and will be released following a formal review process. Activities include but are not restricted to: ul liDevelop an Interface specification for a data collection Interface, the data formats, measurement, controls etc /li liShare the draft standard with the given stakeholders to collect feedback/comments, conduct clarification meetings, and address the comments /li /ul /li liDesigned interface will be implemented, and deployed enabling different Service Providers’ data supply complying with the given standards and standard data collection through ETL process. Activities include but are not restricted to: ul liBuild, test and deploy the proof-of-concept interface (e.g. Web Service) exposed by the Dashboard to all the Service Providers, in order to feed the Service performance data /li liAdapt the Dashboard (i.e. UX and Data Model) to be able to display the service performance of all services delivered. This includes all the services offered by all Service Providers and the associated existing KPIs /li /ul /li /ul /li liDashboard Maintenance and Managing User Feedback ul liProject team will operate and maintain the dashboard throughout 2026 and support report deliveries through it. The team will also receive user feedback, review them and answer with new implementation planning or clarifications. Activities include but are not restricted to: ul liAny reported incidents on the dashboard issues, and dashboard access or user training requests. Maintenance and user support efforts will be aligned with below listed KPIs and target levels: ul liAvailability: 99.5% /li liIncident resolution time: Default priority to be Low (P4) at initial ticket creation, Resolution Time target level is 5 working days and target level for resolution rate set to 80% /li liRequest fulfilment time: Service requests are categorized as simple and resolution rate is set to 80% /li /ul /li /ul /li /ul /li /ul h3Job requirements /h3 pAll the mandatory requirements have to be met in order to apply. /p ul liA minimum requirement of a