Freelance L1
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Freelance Support Engineer - Long Term - Dutch Speaking
We are seeking a Freelance L1/L2 Helpdesk Support Engineer to provide technical support to end users across desktop, laptop, mobile and Microsoft-based environments. The successful candidate will be responsible for diagnosing and resolving hardware, software, network and user access issues while delivering excellent customer service.
Responsibilities
Provide 1st and 2nd line technical support for users across the business.
Troubleshoot and resolve Windows 10/11 operating system issues.
Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
Manage user accounts, permissions and access through Active Directory and Entra ID (Azure AD).
Install, configure and maintain desktops, laptops, mobile devices and peripherals.
Log, prioritise and resolve incidents and service requests through the ITSM ticketing system.
Support VPN, Wi-Fi, LAN connectivity and basic network troubleshooting.
Escalate complex issues to infrastructure or third-line teams when required.
Assist with new starter onboarding, leaver processes and device provisioning.
Create and maintain technical documentation and knowledge base articles.
Experience
Commercial experience in an L1/L2 Helpdesk, Service Desk or Desktop Support role.
Strong knowledge of Windows 10 and Windows 11.
Experience supporting Microsoft 365 products.
Active Directory and Entra ID administration.
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
Experience with ticketing systems and ITIL-based support processes.
Additional Details:
START DATE: ASAP
CONTRACT: Freelance
ONSITE POLICY: Brussels or Antwerp
HOURS PER WEEK: Full time
LANGUAGES: English and Dutch
INTERVIEW PROCESS: One stage
If you are interested or know anyone who could be a good fit please send your CV to matthew@Kodastaff.com