SSE, L2 Digital Workplace Support Engineer, Mechelen- Belgium

pbRole – Senior Systems Engineer /b /ppbTechnology – SSE, L2 Digital Workplace Support Engineer /b /ppbLocation
- Mechelen
- Belgium /b /ppbRole Summary /b /pulliProvide advanced end-user support, act as an escalation point for L1 teams, /liliand ensure a seamless digital /liliworkplace experience across multiple locations. /li /ulpbRole – Senior Systems Engineer /b /ppbTechnology – SSE, L2 Digital Workplace Support Engineer /b /ppbLocation
- Mechelen
- Belgium /b /ppbRole Summary /b /pulliProvide advanced end-user support, act as an escalation point for L1 teams, /liliand ensure a seamless digital /liliworkplace experience across multiple locations. /li /ulh3Key Responsibilities /h3ulliAct as escalation point for L1 support teams. /liliProvide Priority Support for VIP users, Retail Stores, Multi-Location Sites, /liliOn-Call Operations, and Meeting /liliRooms. /liliTroubleshoot complex hardware, software, operating system, network, and application issues. /liliSupport Windows and macOS devices in an enterprise environment. /liliManage incidents and requests within SLA commitments. /liliCreate technical documentation and mentor L1 engineers. /li /ulh3Technical Skills /h3ulliMicrosoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online) /liliMicrosoft Intune, Autopilot, SCCM/MECM /liliMicrosoft Entra ID and Active Directory /liliApplication Packaging, Deployment and Troubleshooting /liliWindows 10/11 Administration and Troubleshooting /lilimacOS Administration and Troubleshooting (Mandatory) /liliVPN, WinFi, TCP/IP, DNS and Network Troubleshooting /liliServiceNow and ITIL Processes /li /ulh3Required Qualifications /h3ulli4+ years of experience in Digital Workplace, Desktop Support, or End /liliUser Computing. /liliStrong knowledge of Microsoft 365, SharePoint, Entra ID, Intune and /liliActive Directory. /liliExperience supporting VIP users, Retail Operations, and meeting room technologies. /liliExcellent troubleshooting, communication, and customer service skills. /li /ulh3Preferred /h3ulliMicrosoft 365, Intune or ITIL Certifications. /liliPowerShell scripting knowledge. /liliDutch, French and English language proficiency. /li /ulh3Additional Business Requirements /h3ulliProvide onsite IT support for corporate offices and retail locations as /liliper business requirements. /liliCandidate must be willing to travel between multiple business sites /liliand retail shops to deliver end-user support, device troubleshooting, /liliinstallations, and operational assistance. /li /ulh3The role requires regular onsite presence at the following locations: /h3ulliTelenet – Liersesteenweg 4, B-2800 Mechelen /liliWyre – Blarenberglaan 2C, Mechelen /liliPlay Media – Vilvoorde /li /ulpSupport may be required at retail stores and customer-facingbr/locations to ensure uninterrupted business operations. /ppFlexibility to travel across assigned locations and shops based onbr/operational needs is mandatory /ph3About Us /h3pInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer your clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. /p