Process Expert

Process Expert - Payments (Senior) - BNP Paribas Fortis

Dates: 2026-12-01 — 2027-12-01

Join BNP Paribas Fortis as a Senior Process Expert focused on Payments within the Payment Excellence Lab. The assignment is embedded in Cash Management Products and Servicing (CMPS) and supports the Payment Excellence Cash Management trajectory. You will help move international and foreign-exchange payments beyond reliable execution toward a differentiated client experience. The lab is managed by the CMCC CT4OPS team.

The mission tackles root causes of inefficiency across the international payment lifecycle. You will work with stakeholders inside BNP Paribas and external correspondent banks to improve collaboration across borders. Delivery must remain on time and within scope while payment flows are streamlined from pre-validation through post-processing. The intended results include faster, more accurate and more transparent processing, stronger straight-through processing and better client satisfaction.

The work combines process analysis, change management and operational excellence with opportunities to explore technological and AI-driven solutions. Applicants need at least five years of relevant international payments experience, strong analytical and collaboration capabilities, and excellent French and English communication. Knowledge of Dutch, BNP Paribas and AI in international payments is advantageous. The assignment runs from December 2026 to December 2027 in Brussels with a 50/50 hybrid schedule and occasional travel to Paris.

Top Reasons to Apply

Transform international payments

Drive operational excellence

Responsibilities

Coordinate internal cross-border collaboration

Develop innovative process solutions

Develop innovative technology solutions

Explore AI-driven payment solutions

Must Have

At least five years of relevant experience

At least five years of international payments experience

Proven business analysis experience

Proven process analysis experience

Master's degree or equivalent experience

Strong spoken French communication

Nice to Have

Strong spoken Dutch communication

AI experience in end-to-end international payment flows

Knowledge of BNP Paribas organization

Knowledge of BNP Paribas organizational cultures

Experience collaborating with front-to-back teams

Experience collaborating with IT teams

Experience collaborating with AI teams

Detailed Responsibilities and Skills

Additional Responsibilities

• Collaborate with diverse stakeholders
• Streamline payment pre-validation processes
• Streamline payment post-processing processes
• Embed payment operational excellence
• Improve payment processing transparency
• Increase straight-through payment processing
• Improve payment processing accuracy
• Enhance payment client satisfaction
• Support Payment Excellence Lab initiatives
• At least five years of relevant experience
• At least five years of international payments experience
• Proven business analysis experience
• Proven process analysis experience
• Master's degree or equivalent experience
• Strong spoken French communication
• Strong spoken English communication
• Structured approach
• Knowledge sharing initiative
• Ability to facilitate change
• Team spirit
• Management persuasion skills
• Transversal thinking
• Lateral thinking
• Conceptual thinking
• Independent working ability
• Stakeholder alignment
• Quality-minded approach
• Pragmatic problem solving
• Analytical thinking
• Goal-oriented working
• Flexibility and openness to change
• Strong spoken Dutch communication
• Knowledge of BNP Paribas organization
• Knowledge of BNP Paribas organizational cultures

Technical skills

• Experience with process modelling tools
• Experience creating process flow charts
• Good data analytics expertise
• Good understanding of IT architecture
• Knowledge of project management principles
• Good understanding of workflow processesExperience in project management
• Knowledge of process improvement methods
• Knowledge of process improvement techniques
• In-depth international payment flow knowledge from initiator to final beneficiary
• AI experience in end-to