Technical Support Engineer Bei televic Conference

ppThe Technical Support Engineer will play a crucial role in providing exceptional customer support, training, and testing services. This role involves understanding customer needs, developing test scenarios, and leveraging data to improve the customer experience. /p pbWe’re looking for a curious Technical Support Engineer. /b /p pTelevic Conference develops, manufactures, and markets bconferencing solutions to high-profile customers worldwide /b (e.g., the United Nations, the European Parliament, the French Senate, etc.). /p pIn order to boost our growth, we are on the lookout for a bcurious Technical Support Engineer /b to resolve technical issues for high-end international clients that require expert product knowledge. You collaborate closely with your colleagues in product management and RD in Izegem. Regularly you go onsite for technical interventions. /p ul liEager to combine btechnical expertise /b and client bcontact /b? /li liExcellent in bcommunication skills /b? /li liInterested to work for an binternational organization /b that is in bfull expansion /b? /li /ul h3What’s in it for you? /h3 ul liThe chance to work on state-of-the-art products in a market that represents sustainability; /li liA full time contract at a company that has international success, but remains solidly rooted in Belgium as it keeps on growing; /li liAn attractive salary, supplemented with our personalized Televic Bonus Plan as well as legal benefits; /li liAn environment driven by teamwork and the constant will to innovate; /li liThe chance to deliver quality, because that’s what we stand for; /li liA stimulating, no-nonsense mentality, with an eye for your unique talents and growth. /li /ul h3Key Responsibilities /h3 ul liProvide advanced technical support and resolve customer issues efficiently. Manage escalated technical troubleshooting, ensuring prompt resolution. /li liIdentify product training needs and conduct training sessions to ensure customers are proficient in using our products. /li liDesign test procedures and scenarios based on product specifications and customer feedback. Conduct thorough testing to ensure product reliability and performance. /li liAnalyze system usage data and customer feedback to identify patterns and areas for improvement. Develop insights and recommendations to enhance customer satisfaction. /li liWork with the product management and RD teams to address escalated issues and provide a continuous customer feedback loop. /li liIdentify upselling and cross-selling opportunities during customer interactions. /li liCollaborate with the sales team to support large, complex sales opportunities by providing technical expertise and ensuring customer requirements are met. /li /ul h3Professional skills we’re looking for /h3 ul liBachelor’s degree in Computer Science, Engineering, or a related field. /li liProven experience in a customer success or technical support role. /li liStrong technical troubleshooting and problem-solving skills. /li liExcellent communication and training delivery abilities. /li liExperience in testing and quality assurance processes. /li liProficient in data analysis and interpreting system usage metrics. /li /ul /p