Data Centre Operations Manager

pOur Company /p pEOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders. We deliver forward-thinking solutions built on multi-domain architecture, with customer satisfaction and service excellence at the heart of everything we do. /p pAs a truly international IT provider, we are proud to deliver our services through global simplicity and trusted transparency. We are equally committed to investing in and supporting our employees, partners, and customers as we continue to grow and innovate worldwide. /p h3The Opportunity /h3 pWe are seeking a highly motivated bData Center Service Operations Manager /b to oversee and lead operations across our portfolio of UK and European Global Data Centres. /p pThis role is critical in ensuring consistent service delivery, driving continuous improvement, and managing day-to-day operations across multiple sites. The successful candidate will be responsible for leading cross-functional meetings, managing action plans, overseeing project timelines, and ensuring deliverables are achieved to the satisfaction of both EOS and our clients. /p pAs the Operations Manager, you will have the opportunity to influence the direction of our data centre services while maintaining responsibility for onsite operations across four locations. /p h3Key Responsibilities /h3 h3Project Leadership /h3 ul liLead cross-functional teams in the planning, execution, and successful delivery of data centre and server operations initiatives. /li liDrive performance against operational metrics, project objectives, and service goals. /li liEnsure achievement of all client performance indicators and service requirements. /li /ul h3Tactical Planning /h3 ul liDevelop and manage comprehensive project plans, including scope, timelines, budgets, resource allocation, and risk management strategies. /li liDrive execution to ensure efficient delivery and high-quality outcomes. /li /ul h3Stakeholder Management /h3 ul liBuild and maintain strong relationships with internal stakeholders, external vendors, and subcontractors. /li liFacilitate effective communication and collaboration throughout the project lifecycle to support successful delivery. /li /ul h3Resource Management /h3 ul liOversee the allocation of personnel, equipment, and materials across projects and operational activities. /li liOptimise resource utilisation to improve efficiency and ensure timely delivery. /li /ul h3Quality Assurance /h3 ul liEstablish and maintain quality control measures to ensure compliance with project requirements, operational standards, and regulatory obligations. /li liDrive consistent and successful service delivery across all locations. /li /ul h3Risk Mitigation /h3 ul liProactively identify operational risks, issues, and dependencies. /li liDevelop mitigation strategies to minimise disruption and ensure all service level agreements (SLAs), metrics, and project deliverables are achieved within scope and schedule. /li /ul h3Reporting and Documentation /h3 ul liPrepare and present regular status reports, project updates, and performance metrics for stakeholders. /li liCommunicate progress, milestones, challenges, and key risks clearly to leadership teams and clients. /li /ul h3Continuous Improvement /h3 ul liLead post-project reviews and lessons learned sessions. /li liIdentify opportunities for process improvement, operational efficiencies, and service innovation. /li liPromote best practices that enhance future project and service performance. /li /ul h3Essential Criteria /h3 h3Experience and Technical Expertise /h3 ul liProven experience managing global technical teams supporting server deployments and operational environments. /li liExperience driving process improvements and systems development, including the use of automation to streamline workflows. /li liDemonstrated experience managing change control processes and conducting maintenance activities within production environments. /li /ul h3Customer Success and Service Management /h3 ul liStrong background in service management and customer relationship management, with a focus on delivering exceptional service experiences. /li liExperience developing customer success plans, defining key performance indicators (KPIs), and maintaining high levels of customer satisfaction. /li liAbility to manage multiple priorities and deliver results within demanding timelines. /li /ul h3Leadership and Communication Skills /h3 ul liExcellent leadership and interpersonal skills, with the ability to foster collaboration across geographically dispersed teams. /li liStrong communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences. /li liSelf-motivated, proactive, and capable of independently identifying and resolving challenges. /li /ul h3Operational and Organisational Skills /h3 ul liStrong organisational and