Service Delivery Manager

ppSelect how often (in days) to receive an alert: /ppSelect how often (in days) to receive an alert: /ph3Service Delivery Manager
- Cybersecurity
- Industries /h3pOther locations: Anywhere in Country /ppDate: 27 Aug 2026 /ppRequisition ID: /ppEY Consulting is a fast-moving, high-growth area within EY, and this with a huge potential for you. It offers variety, challenge, responsibility and the opportunity to realize your leadership potential. Our competency teams are focused on helping our clients to improve their business performance and operational efficiency, whilst managing risk. We help clients by delivering assessment, transformation and assurance solutions in specialty areas, like finance, supply chain, strategic choices, risk management, cyber security and technology. /ppbShape the future with confidence. /b /ppbThe Opportunity: Your Next Adventure Awaits? /b /ppJoin a fast-growing team of 55+ Cybersecurity and Privacy professionals helping organizations strengthen their cyber resilience and align security with business objectives. As part of a global network of over 7,000 cyber experts and one of the world’s 63 Advanced Security Centers, we deliver innovative solutions across bCyber Strategy Resilience, Offensive Security, Defensive Security, Cloud Security, and Privacy /b. /ppWe are expanding our market-leading bCyber Managed Services /b practice and are looking for experienced professionals passionate about service delivery management, cybersecurity operations, and managed security services. In this role, you will lead the delivery of services such as bManaged Detection Response, Incident Response, and CISO-as-a-Service /b for a diverse portfolio of national and international clients across industry and government. /ppbYour

Key Responsibilities
/b /pulliServe as the primary contact for Cyber Managed Services clients, ensuring strong collaboration between client stakeholders and delivery teams. /liliBuild and maintain trusted relationships with operational, security, and business stakeholders. /liliOversee service governance, reporting, risk management, escalations, and continuous service improvement. /liliEnsure service quality and performance meet agreed objectives, service levels, and client expectations. /liliCoordinate onboarding, service transitions, and operational processes to enable smooth and effective service delivery. /liliApply ITIL-based service management practices, including SLA management, reporting, change management, and continuous improvement. /liliDevelop client relationships and identify new opportunities to expand Cyber Managed Services. /liliSupport business development activities, proposals, service designs, and client presentations. /liliCollaborate with account teams, cyber leaders, and global specialists to bring innovative solutions to market. /liliContribute to the growth and evolution of our Managed Services portfolio, including Managed Detection Response, Incident Response, and CISO-as-a-Service. /liliHelp shape future service offerings, methodologies, and delivery assets together with local and international teams. /li /ulpbYour Profile /b /ppYou have: /pulliYou hold a Bachelor’s or Master’s degree in Cybersecurity, IT, Engineering, Business Engineering, or a related field. /liliYou bring 5+ years of experience in Cyber Managed Services, ideally in a Service Delivery Management role. /liliYou have experience managing service transitions and collaborating with clients, operations teams, and managed security service providers. /liliYou possess a solid understanding of cybersecurity operations, including security monitoring, incident response, vulnerability management, governance, and CISO office functions. /liliYou have hands‑on experience with ITIL-based service management, covering SLAs, governance, reporting, change management, and continuous improvement. /liliYou excel at managing client relationships, translating technical performance into business value, and communicating effectively with both technical and non-technical stakeholders. /liliYou are a proactive relationship builder who can balance client expectations, operational priorities, and service quality objectives. /liliYou combine strong analytical skills with a results‑driven mindset and a commitment to quality. /liliYou have an interest in business development and solution design, with experience supporting proposals, sales pursuits, or managed service offerings. /liliRelevant certifications such as ITIL, CISSP, CISM, CRISC, CISA, ISO27001, or GIAC/SANS are considered a plus. /liliYou are fluent in Dutch and English; knowledge of French is an asset. /liliStrong affinity with AI and genuine interest in applying new AI trends in a professional context; /li /ulpbNote:The list above is awishlist. If you cover around 80% of the elements listed, you might bea good candidateto become our future colleague. /b /ppbWhat’s In It For You /b /pullibEY Family /b– you become part of the EY Family providing you w