User Adoption

pLocations Required: Belgium, Canada, France, Mexico, or United States Time Zone Preference: 6am
- 12pm EST Contract Duration: 12 months (possibility for direct hire) /ph3About Us /h3pOriginal Composites and Fiberglass is a global leader in glass reinforcement solutions for the composites industry. Recently separated from Owens Corning, the business now operates independently under the Praana ownership model, continuing a strong legacy of innovation, manufacturing excellence, and customer partnership. With more than 4,000 employees worldwide, we are committed to redefining what's possible through a performance-driven culture centered on safety, quality, sustainability, inclusiveness, and employee development. Guided by our values of passion, ownership, and team spirit, we work together to deliver innovative solutions and exceptional service across the globe. /ph3About the Role /h3pWe are seeking a strategic and empathetic User Adoption Experience Leader for Applications to drive user adoption, training, enablement, and user experience for SAP S/4HANA and related enterprise applications, ensuring users are proficient, productive, and successful in their day-to-day work. This role focuses on the people, process, technology, and data aspects of adoption, ensuring that users are not only equipped but also motivated to embrace new tools as part of their daily workflows. Software applications will be configured and implemented using a fit-to-standard and fit-to-suite approach. The ideal candidate will be passionate about working with people, the user experience, and user-centric training. The role will work closely with stakeholders across business units to ensure seamless onboarding, training, communications and sustained engagement with the employees
- leveraging a combination of WalkMe, SAP Joule, SharePoint-based knowledge management, Microsoft Copilot, enterprise search, training programs, and support channels to deliver a seamless user experience. Primary focus will start supporting the implementation of SAP S/4 Cloud and SAP Business Suite tools. Experience in manufacturing or process industry environments, where adoption impacts standard business process cycles, shop floor workspace, supply chain collaboration, and compliance workflows is highly desirable. /ppOriginal Composites Fiberglass is a business unit of the Praana Group. Original Composites Fiberglass was recently acquired by the Praana Group. The path ahead will be dynamic, full of change, and expected to be fast paced. The business operates from twenty (20+) locations across the globe. The information technology environment supporting our new company is being built from the ground up in terms of IT infrastructure and applications with the opportunity to leverage new technologies and new ways of thinking as we look to end a transition services agreement associated with the acquisition as soon as possible. Our Enterprise Resource Planning (ERP) landscape is comprised of multiple instances across the globe. We seek to consolidate and simplify our ERP landscape to drive efficiency and effectiveness in our operations for decades ahead. /ph3Key Responsibilities /h3ulliUser Adoption Strategy /liliDevelop and execute comprehensive adoption plans aligned with business goals and user needs. /liliIdentify user personas and tailor onboarding experiences accordingly. /liliEstablish and manage champion and super-user networks across functions and locations. /liliDevelop, measure, and monitor adoption metrics and continuously optimize strategies to drive engagement. /liliUser Experience Design /liliMap user journeys and identify friction points. /liliDesign intuitive and contextual user support experiences leveraging a combination of SAP Joule, WalkMe, Microsoft Copilot, knowledge articles, training resources, support channels, and digital adoption tools. /liliGather user feedback and iterate on experience improvements. /liliKnowledge Management AI Enablement /liliDesign and maintain information architecture, taxonomy, metadata, and business process topology supporting SAP Joule grounding, Microsoft Copilot, enterprise search, and future AI-enabled capabilities. /liliEnsure business process documentation, work instructions, training materials, testing materials, FAQs, and support procedures are maintained in approved SharePoint repositories. /liliEnsure enterprise content is current, governed, and optimized for AI grounding and self-service support experiences. /liliTraining Learning Enablement /liliDevelop and execute a training and learning strategy supporting users before, during, and after deployment. /liliPartner with business functions, champions, and super-users to reinforce learning and adoption. /liliEnsure training approaches effectively support all functions including but not limited to manufacturing, supply chain, commercial, and back-office users. /liliDevelop and execute a comprehensive user enablement strategy leveraging instructor-led trai