Microsoft Dynamics Consultant
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- Lead end‑to‑end architecture and implementation of Microsoft Dynamics 365 Contact Center solutions
- Conduct requirement discovery and design workshops focused on contact center journeys
- Design voice, IVR, and omnichannel routing architectures aligned to business needs
- Define high‑level and low‑level architecture covering telephony, bots, integrations, security, and data flows
- Architect IVR call flows, intelligent routing, queue strategies, and agent experience
- Lead integration with telephony providers, bots (Copilot / Power Virtual Agents), and third‑party systems
- Govern configuration, deployment, release planning, and environment strategy
- Ensure solution quality across build, test, UAT, and production readiness
- Own architecture documentation, HLD/LLD, design decisions, and implementation runbooks
- Support controlled handover to operations and support teams
- Skills and Experience
Dynamics 365 Contact Center
Deep understanding of contact center operations (IVR, queues, routing, SLAs)
Experience designing voice and digital customer journeys
Knowledge of telephony fundamentals (call routing, IVR behavior, SIP concepts)
Experience with bots, automation, and AI‑assisted contact center workflows
- Strong documentation and solution governance capabilities
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Microsoft Dynamics Consultant
Il y a 4 heures
Arrondissement of Brussels-Capital, Brussels, Belgique MPower Plus Temps pleinulliLead end‑to‑end architecture and implementation of Microsoft Dynamics 365 Contact Center solutions /liliConduct requirement discovery and design workshops focused on contact center journeys /liliDesign voice, IVR, and omnichannel routing architectures aligned to business needs /liliDefine high‑level and low‑level architecture covering telephony,...
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Functional Consultant Microsoft Dynamics 365
Il y a 1 jour
Brussels, Brussels, Belgique Collective.work Temps pleinJob description Daily rate: 800 Missions Act as the bridge between the client’s business teams and the Dynamics 365 solution Lead scoping workshops and formalize business requirements across Finance, Supply Chain, Sales, and Service Map AS-IS processes and design TO-BE processes Write...
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Microsoft AI Consultant
Il y a 4 heures
Brussels, Brussels, Belgique adesso Belgium Temps pleinKey takeaways You turn promising Copilot and AI-agent ideas into secure, useful solutions that positively impacts business productivity. Your role Strategy & Value You help clients identify where Copilot can make a meaningful difference and guide teams from promising ideas to focused, achievable solutions. You find use cases that do more than sparkle in a...
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Microsoft AI Consultant
Il y a 4 heures
Arrondissement of Brussels-Capital, Brussels, Belgique adesso Belgium Temps pleinh3Key takeaways /h3ullipYou turn promising Copilot and AI-agent ideas into secure, useful solutions that positively impacts business productivity. /p /li /ulh3Your role /h3h3Strategy Value /h3ullipYou help clients identify where Copilot can make a meaningful difference and guide teams from promising ideas to focused, achievable solutions. /p /lilipYou find...
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Microsoft Purview Consultant
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Brussels, Brussels, Belgique Randstad Digital Belgium Temps pleinulliJe richt de Microsoft Purview-omgeving volledig in conform de richtlijnen van de Federal Information Security Policy (FISP) /liliJe stemt nauw af met de data manager om de vereiste beveiligingsniveaus en labels van de data owners per dataset in kaart te brengen /liliJe implementeert en configureert databeveiligingsregels voor diverse omgevingen,...
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Consultant Microsoft 365
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Brussels, Brussels, Belgique Onepoint Temps pleinContribute to the major transformations of companies and public actors by combining technological innovation and business expertise, serving our society and customers to help them move forward sustainably. Your responsibilities for this function : Microsoft 365 administration and continuous improvement You are responsible for the Microsoft 365 ecosystem...
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Consultant Microsoft 365
Il y a 4 heures
Arrondissement of Brussels-Capital, Brussels, Belgique Onepoint Temps pleinpbContribute to the major transformations of companies and public actors by combining technological innovation and business expertise, serving our society and customers to help them move forward sustainably. /b /ppbYour responsibilities for this function : /b /pullipbMicrosoft 365 administration and continuous improvement /bbr/You are responsible for the...
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Microsoft Dynamics 365 Solution Architect
Il y a 4 jours
Brussels, Brussels, Belgique Collective.work Temps pleinJob description Daily rate: €750 to €1,100 daily rate Missions Act as the guardian of the end-to-end coherence of the Dynamics 365 solution, from pre-sales to go-live Define the target architecture covering applications, integrations, data, security, and environments Scope requirements with the client’s...
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CRM Consultant
Il y a 4 heures
Brussels, Brussels, Belgique EmpHire Temps pleinBruxelles, Belgium Postal Code 1000 Job Description We are seeking a talented Dynamics 365 CRM Consultant to join our Brussels-based team. You will work closely with clients to understand their customer engagement needs, design and implement Dynamics 365 CRM solutions, and ensure smooth adoption of the platform. This role combines functional expertise,...