Team Lead Professional Services

h3About Qargo /h3 pQargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London, Ghent (Belgium) and Chicago, rapidly expanding across Europe and the US. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability. /p pWe’re looking for a bTeam Lead Professional Services /b to join our team in bGhent /b, with the possibility of occasional travel to the US. /p pIf you’re looking to work in an international company in a role that offers autonomy, ownership and impact, this is the role for you /p h3About the Role /h3 pAs bTeam Lead Professional Services /b, you’ll build and lead a new team within our Professional Services organisation. You’ll manage a team of Business Analysts and Integration Delivery Managers, giving them the structure, direction and support they need to deliver great implementations for our customers. /p pThis is as much about people and organisation as it is about delivery: you’ll bring planning, prioritisation and visibility to a fast-growing, distributed team, while staying close enough to the work to support your team on functional and technical questions. /p h3Key Responsibilities /h3 ul liBuild, lead and grow a Professional Services team covering Qargo’s markets, made up of Business Analysts and Integration Delivery Managers. /li liOwn the planning, prioritisation and coordination of your team’s work, keeping workload balanced and deadlines on track. /li liCreate visibility on project status, team capacity and progress, both within your team and for stakeholders across the organisation. /li liCoach and develop your team members, helping them grow in their roles and take on more ownership over time. /li liPut the right processes and structure in place to support a team that is scaling quickly and operating across multiple markets. /li liSupport your team on functional and technical questions (e.g. APIs, system integrations, data flows), without getting pulled into day-to-day execution yourself. /li liAlign with engineering teams to identify and raise specific building blocks in the framework that could increase the efficiency and coverage of what the professional services team could tackle /li liCoordinate across locations and time zones (where relevant), as teams may over time become hybrid, spanning multiple locations such as Europe and the US. /li /ul h3Skills Experience /h3 ul liProven experience in people management, ideally having led or coached a team before. /li liStrong organisational skills, self-leadership and time management; you’re structured and disciplined by nature. /li liExperience in a customer-facing, consulting or software implementation environment, ideally within a SaaS or tech scale-up. /li liTechnical affinity: comfortable with concepts like APIs, system integrations and data flows, without needing to code yourself. /li liExcellent communication skills, able to engage confidently with both technical and non-technical stakeholders and create visibility across the organisation. /li liComfortable managing and coordinating a distributed, international team across time zones. /li liYou thrive in a fast-paced scale-up environment where structure needs to be built as you go. /li liFluent in English. /li /ul h3What

We Offer
/h3 ul liA competitive salary package with great benefits /li liA role with real ownership, responsibility and direct impact on Qargo’s international growth /li liThe opportunity to build and shape a new team from the ground up /li liFlexible hours and hybrid working optionsA collaborative, international, and mission-driven team /li /ul