Private Client Relations Manager

p“Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched.” /ppAs the Regional Private Client Relations (PCR) Manager, you will drive the regional strategy for High-Value Client development, retention, and reactivation. You will empower store teams by establishing robust frameworks for VIC mapping, orchestrating impactful regional/international client experiences and events, and optimizing gifting and CRM strategies to accelerate long-term client loyalty and business growth. /ph3Job responsabilities /h3pbPrivate Client Relations Top Client /bbDevelopment /b /pulliDefine and drive the regional private client strategy, partnering with market and store leadership to accelerate Top Client development, engagement and long-term retention. /liliOversee Top Client mapping across the region, identifying priority clients, high-potential profiles and growth opportunities within and across markets. /liliEstablish a framework for individual Top Client development plans, supporting markets and stores in defining tailored engagement strategies and monitoring progress. /liliDrive regional retention and upgrade initiatives, enabling markets to nurture high-potential clients into future Top Clients through personalized engagement and experiences. /liliPartner with Events and Merchandising teams to shape the regional calendar of private client experiences, ensuring alignment with Maison priorities, appropriate client targeting and measurable business impact. /liliDefine guidelines for client hospitality, gifting and guest experiences, ensuring consistency with standards while allowing for local relevance. /liliOversee regional client development and entertainment budget planning, allocation and performance monitoring, with markets. /li /ulpbClient Analytics Insights /b /pulliAnalyze the regional client portfolio to identify growth opportunities across key client segments /liliDefine and monitor regional client development KPIs, with a focus on high-value client recruitment, retention, reactivation and upgrade. /liliTranslate CRM data and client insights into actionable recommendations for markets and stores, informing client prioritization and engagement strategies. /liliMonitor client activity and purchasing behavior across markets to identify emerging trends, development opportunities and attrition risks. /liliLead regular client performance reviews with markets, identifying gaps, agreeing on action plans and sharing successful practices across the region. /li /ulpbBusiness /bbDevelopment /bb Client Recruitment /b /pulliDevelop the regional high-value client recruitment strategy, identifying priority audiences, networks and acquisition opportunities. /liliIdentify and cultivate regional partnerships and networks that can support qualified client acquisition, working with markets to activate relevant local opportunities. /liliPartner with market leadership and relevant regional teams to develop exclusive experiences, partnerships and networking initiatives. /liliFacilitate cross-market collaboration on client recruitment and development opportunities, ensuring coordinated outreach and a consistent client experience. /liliAssess the effectiveness of recruitment initiatives and scale successful approaches across the region. /li /ulpbCross
- /bbFunctional /bb Collaboration Market /bbEnablement /b /pulliAct as the regional point of contact for private client development, connecting headquarters, markets and stores to ensure alignment. /liliTranslate global client development priorities into regional roadmaps and guidelines, adapting them to market needs and business opportunities. /liliEquip market and store teams with clienteling frameworks, engagement tools and best practices to strengthen Top Client relationships. /liliPartner with Training teams to build capabilities in high-value client recruitment, personalized engagement, retention and upgrade. /liliCoordinate with Merchandising, Events, Digital, Client Services and other relevant teams to deliver integrated client development initiatives. /liliFoster a client-centric culture across the region, promoting accountability, collaboration and the sharing of best practices. /li /ulh3Profile /h3ulliFluent in English (additional regional language is a plus). /liliAt least 3 years of experience in luxury client development, CRM, or private client relations. /liliRecord in driving Top Client strategy, retention, and high-value acquisition. /liliStrong analytical skills to translate CRM data into actionable retail strategies. /liliExperienced in cross-functional collaboration to shape exclusive client experiences. /liliSkilled in budget management, KPI tracking, and regional performance monitoring. /liliExcelle