Senior HR Business Partner

h3Our Mission: Why Lighthouse? /h3 pAt Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. /p pWith $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act. /p h3Lighthouse Values: Our guiding light /h3 pWe are bLumineers /b. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment /p ullibPursuit of greatness /b: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail /lilibMeaningful work matters /b: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward /lilibElevate each other /b: We don’t just work together
- we grow together. What unites us is understanding each other as people and working toward shared goals /li /ul pWe’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? /p h3Job Details /h3 ulliPeople Talent /liliGhent, Belgium. /liliFull-Time / Hybrid /li /ul h3What you will do /h3 pAs ab Senior HR Business Partner /b at Lighthouse, you'll partner with directors, vice presidents and leadership teams across Revenue and Marketing to shape people strategy and turn business priorities into practical action. This is a hands-on advisory role, combining workforce redesign and talent development with performance management and complex employee relations. Within an AI-native People Talent function, you'll use people analytics and tools such as Claude to connect signals across clusters and bring leaders clear recommendations. You'll challenge assumptions, help leaders own their decisions and measure success by whether the business makes better decisions about its people because of your involvement. /p h3Where you will have impact /h3 ulliPartner with senior Revenue and Marketing leadership teams to shape people strategy and translate business priorities into quarterly people plans and targeted projects. /liliLead workforce redesign conversations as artificial intelligence changes roles, structures and capability needs, helping leaders decide what should change and put those decisions into practice. /liliPartner closely with business leaders on change management and communication, shaping clear messages, preparing managers for team conversations and supporting employees through organisational transitions. /liliGuide managers at all levels through feedback, performance improvement plans and performance calibration, in collaboration with People Operations. /liliAdvise on compensation, promotions, development and retention, addressing underperformance while helping strong performers succeed. /liliCoach managers, strengthen leader onboarding and provide a confidential space for complex concerns, exercising judgment about when to expand or involve others. /liliLead complex, sensitive employee relations cases as the senior escalation point for the portfolio, partnering with People Operations and involving Legal when needed. /liliChallenge hiring profiles, levels, budgets and timelines constructively in partnership with Talent Acquisition. /liliSynthesise engagement, attrition, performance, compensation and employee relations signals across clusters into business recommendations, using AI for analysis and pattern recognition and building simple dashboards where needed. /liliContribute to the design of performance, development, engagement and workforce planning programmes, bringing cluster insight into approaches that work in the business. /liliIdentify cross-cluster patterns that signal organisation-wide risk or opportunity and bring a clear recommendation to the Director of Talent Enablement. /li /ul h3About our team /h3 pYou'll work closely with fellow HR Business Partners, People Operations and Talent Acquisition to support Revenue and Marketing leaders across Europe, the United States and Asia-Pacific. The work combines direct communication, practical manager support and a broader view of the business, with flexibility to organise your week aro