Service Delivery Manager

ppbReady to Make an Impact? /bMORO TECH is a tech house with a global team on a mission to empower businesses to succeed through business transformation solutions, data-driven strategies and a deep technical expertise. /p pbReady to Make an Impact? /bMORO TECH is a tech house with a global team on a mission to empower businesses to succeed through business transformation solutions, data-driven strategies and a deep technical expertise. Imagine being part of a team working alongside one of the world's largest OEMs and shaping the future of the industry. Here, your ideas are not just welcomed, they are essential We thrive on creativity, value diverse perspectives and foster an environment where everyone's contributions are valued. If you are driven by the sense of doing meaningful work and growing in a dynamic company, let's connect /p h3The impact of the role: /h3 pAs a Service Delivery Manager, you will be responsible for service management and operational stability for a major customer, ensuring stable operations, high service performance and continuous improvement. You will help translate operational needs, service delivery challenges, and business priorities into clear processes, structured plans, actionable improvements, and management-ready outputs. You will work across customer service delivery, internal IT operations, process design, Kaizen initiatives, reporting, business case preparation, and technical team coordination. The role combines business analysis, operational governance, stakeholder management, and continuous improvement, helping the IT function become more structured, scalable, and proactive. /p h3On a typical day, you will: /h3 ul liCoordinate Service Delivery activities, tracking priorities, risks, dependencies, and actions. /li liSupport IT operations, including onboarding, offboarding, assets, access, service requests, and controls. /li liAnalyse processes, identify pain points, and design clearer, more efficient workflows. /li liLead or support Kaizen and continuous improvement initiatives across IT and service delivery projects. /li liPrepare operational reports, dashboards, status updates, meeting materials, and management summaries. /li liGather data from tools, tickets, meetings, and stakeholders to support decisions. /li liDefine and track KPIs, SLAs, risks, action plans, and improvement measures. /li liPrepare business cases for tools, staffing, process changes, outsourcing, automation, or technology investments. /li liCoordinate with technical teams to clarify priorities, remove blockers, and make progress visible. /li liSupport prioritisation of requests, projects, incidents, improvements, and operational tasks. /li liDocument processes, decisions, responsibilities, and ways of working. /li liTranslate operational or technical topics into clear business language for stakeholders and management. /li liFacilitate workshops, follow-ups, retrospectives, and problem-solving sessions. /li liChallenge inefficient ways of working and propose practical improvements. /li liHelp ensure IT work is structured, measurable, and aligned with company priorities. /li /ul h3Requirements /h3 h3In order to be successful in this role you will need: /h3 ul li5 years of experience in service delivery or IT operations /li liExperience in network management or service management /li liCertification of ITIL /li liExperience in leading and facilitating meetings /li liExperience or interest in Automotive industry is a plus /li liExperience in large Japanese corporate environment and culture is a plus /li /ul h3Benefits /h3 h3Perks that match your passion: /h3 pAt MORO TECH, we don't just talk about supporting our team, we build it into everything we do. Here's how we invest in you. /p h3Your Expertise Rewarded /h3 ul liA competitive compensation package that grows with your impact /li liAnnual Performance and Salary Reviews to celebrate your progress /li /ul h3Supporting Your Daily Success /h3 ul liMonthly Meal Vouchers to fuel your creativity /li liPremium Private Health Coverage for you and your family /li liExtra vacation days to recharge and explore /li /ul h3Never Stop Growing /h3 ul liYearly training budget to master new skills /li liCutting-edge tech setup with optional upgrades to customize your gear /li liStructured growth plans and regular progress check-ins /li /ul h3A glimpse at our principles: /h3 pbWe move at the speed of culture. /b We are always evolving, staying relevant through agility and an entrepreneur spirit. /p pbWe feel comfortable with the unknown. /b Innovation requires embracing uncertainty, and we do so with confidence and creativity. /p pbWe act with passion. /b Whether we're achieving our goals or learning from a failure, we do it passionately. /p pWe enjoy being diverse. We are committed to fostering an environment where we can celebrate and embrace our diversity and each person's individuality so that people can bring their whole selves to work. /p /p