Automotive Technical Specialist – Level 2 | Diagnostics

h3Company Description /h3 pAre you the technician your colleagues call when nobody else can find the fault? If you've spent years in the workshop tracing electrical faults, reading wiring diagrams and fixing what others gave up on, this role turns that expertise into your full-time job. You won't be holding the tools anymore. Instead, you'll guide dealer and workshop technicians across the Dutch-speaking market through their toughest diagnostic cases, remotely. /p pMSX International supports leading automotive manufacturers in more than 80 countries, improving repair quality, customer satisfaction and aftersales performance. As part of our technical specialist team, you'll be the expert voice behind the workshops. /p h3Job Description /h3 h3What you'll do /h3 ul liAct as second-level technical support for dealers and independent workshops, resolving complex diagnostic and repair cases by phone and online. /li liFind the root cause of technical deviations on mechanical, electrical/electronic, hybrid and electric systems, and guide technicians step by step to a first-time fix. /li liCoach dealer technicians, spot their competence gaps and recommend targeted training so the same issue doesn't come back. /li liMonitor repair processes and escalated cases, report on dealer performance and propose process improvements. /li liDocument complex technical issues clearly for the manufacturer's central technical organisation. /li liBuild lasting relationships with the workshops in your region, always keeping the end customer in focus. /li /ul h3Qualifications /h3 h3What you must bring (essential) /h3 ul liAt least 3 years of hands-on workshop experience as a Master Technician, Diagnostic Technician or similar, within a dealer network or a professional workshop. /li liProven diagnostic expertise: you're confident with OEM diagnostic tools, wiring diagrams, measurements (multimeter, oscilloscope) and structured fault-finding on vehicle electronics. /li liSolid knowledge of current vehicle technology: mechanical systems, electronics, networks/CAN, and hybrid/electric propulsion. /li liFluent Dutch and French, plus good spoken and written English. /li liYou live in Belgium or the Netherlands and are eligible to work in the EU. /li /ul h3What Makes You Stand Out (a Strong Plus) /h3 ul liHigh-voltage / hybrid qualification (e.g. HEV Level 2 or Level 3, or equivalent). /li liExperience in a technical helpdesk or first-level technical support role (L1). /li liExperience within an OEM dealer network. /li liA diploma in automotive technology or automotive engineering (equivalent field experience is equally valued). /li liExperience coaching or training other technicians. /li liGood MS Office skills. /li /ul h3What's In It For You /h3 ul liA salary of up to €4,500 gross/month /li li20 vacation days + 12 ADV days. /li liDKV health insurance. /li liMeal vouchers (€6) and a home-office allowance. /li liA laptop and everything you need to work from home. /li /ul pPlease note: this role requires real workshop experience in automotive diagnostics. Applications without hands-on automotive field experience will not be considered. /p h3Additional Information /h3 pMSX International
- MSXI /p pMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. /p