Team Leader – IT Support
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We’re hiring: Team Leader – IT Support
Have you got what it takes to succeed The following information should be read carefully by all candidates.
Brussels, Belgium
Fully onsite
Full-time
We are looking for an experienced Team Leader – IT Support to lead and coordinate an onsite IT support team in Brussels.
If you combine strong people leadership with hands-on experience in IT support and service operations, this could be a great next step.
What will you be doing?
Lead, coach, and develop a team of onsite IT Support professionals
Manage shifts, workloads, resources, holidays, and operational priorities
Monitor service performance, SLAs, quality standards, and operational risks
Oversee escalations, incident handling, and problem-reporting processes
Act as a senior escalation point for complex end-user IT support issues
Track operational activities and provide accurate management reporting
Coordinate change activities relating to IT assets and support processes
Lead small to medium-sized IT improvement and deployment initiatives
Identify opportunities to continuously improve service quality and efficiency
Work closely with end-users, management, technical teams, and other stakeholders
What are we looking for?
Bachelor’s degree + at least 7 years of Team Leader experience, OR a Master’s degree + at least 5 years of Team Leader experience
Extensive experience leading onsite / Proximity IT Support teams
Previous hands-on experience in end-user IT support
Strong leadership, coaching, and team-management capabilities
Experience managing IT services against SLAs and quality targets
Strong operational and project coordination skills
Good knowledge of ITIL / IT Service Management practices
Professional proficiency in French and English
A proactive, resilient, and continuous-improvement mindset
Nice to have
• ITIL 4 certification
• Experience within large-scale, complex, international, or highly structured IT environments
• Experience with IT asset, hardware deployment, or end-user infrastructure initiatives
This position is fully onsite in Brussels. xirbnpk
Interested in leading an IT support operation where you can combine technical expertise, people leadership, and continuous improvement? We’d be happy to hear from you.
#Hiring #ITSupport #TeamLeader #ITJobs #BrusselsJobs #ITIL #ITSM #TechnicalSupport #ITOperations #Leadership
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