L3 Support Engineer — Commercial Applications and CloudIdentity for NATO with security clearance
Il y a 4 jours
Wallonia, Wallonia, Belgique
WLG
Temps plein
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Third line is where the tickets arrive that nobody
else could close. This post covers a portfolio of commercial
applications running on Windows and Linux servers: deploying them,
integrating them with identity providers, keeping them healthy, and
answering for them when they are not. Alongside the established
estate there is genuinely new work — deploying and supporting
AI-based tools and agents, and integrating them with the existing
applications in production. What you would be doing Deploy and
manage server applications on Windows and Linux. Integrate
applications with identity providers, and support client deployment
to end-user workstations. Manage and configure Atlassian products
across the estate. Maintain the operational and support
environments, and monitor application performance. Manage identity
groups and roles, and configure cloud components across Azure and
AWS. Deploy, configure and support AI-based solutions and agents,
and their integration with the applications. Provide second and
third line support for end-user queries, and resolve software
problems with minimal disruption. Monitor the incident process,
keep tickets accurate and resolve within the service levels.
Escalate to vendor support where that is genuinely the answer, and
follow it through. Build the knowledge base and contribute to
requirements analysis and change requests. Support security
approval and accreditation of applications, and check compliance
with the applicable regulations. What you would bring Deep
knowledge of Microsoft SQL Server and IIS-based web applications.
Good knowledge of cloud deployment on both AWS and Azure, and a
solid grasp of PKI and networking. Software engineering breadth:
HTML5, REST and web services, XML, HTTP, SQL, plus identity
integration with OAuth, OIDC or SAML2. Experience with IIS, JBoss
or Apache Tomcat, and .
NET applications. Extensive experience deploying and managing client-server applications and application integration. Strong troubleshooting and a genuine service orientation — this role is judged on how users get on. Full proficiency in English; French is an advantage. Half of the working days each month are on site in Braine-l'Alleud.
NET applications. Extensive experience deploying and managing client-server applications and application integration. Strong troubleshooting and a genuine service orientation — this role is judged on how users get on. Full proficiency in English; French is an advantage. Half of the working days each month are on site in Braine-l'Alleud.