Data Analyst
Il y a 12 heures
Wallonia, Belgique
WLG
Temps plein
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An enterprise service performance dashboard has come
out of prototype and now has real users, real feedback and a
growing list of service providers who need to feed data into it. A
small analytics team is being formed to take it further: more
features, a better interface, and pipelines that can absorb far
more service data than they do today. You would be one of five
analysts in that team, working alongside a service level manager,
on site with the customer's own technical staff. What you would be
doing Analysing how services are performing and turning that into
metrics people will actually act on. Designing and building new
dashboard features, from the first look at user feedback through to
the released version. Improving the experience of using the
dashboard — the visualisations, the accessibility and the plain
usability of it. Designing the data collection interface: formats,
measurements and controls, written up as a specification and taken
through a formal review with the people who will use it. Building,
testing and deploying that interface so several service providers
can supply their own performance data to one standard. Building and
automating the pipelines behind it with Python and modern ETL
tooling, so the dashboard scales as more services are added.
Operating and maintaining what you build — incidents, access
requests, user questions and training — against agreed availability
and resolution targets. Keeping the as-built documentation, use
cases and data model accurate as the thing changes. What you would
bring A relevant degree from a recognised university and at least
four years of related experience, as a data analyst, data scientist
or UX designer. Demonstrable Python, and SQL against relational
databases such as SQL Server. Real depth in data visualisation,
principally Power BI. Experience building and integrating APIs so
that monitoring can be driven by data rather than by hand.
Experience managing data flows with ETL and ELT tooling — Apache
NiFi specifically is required. Sound knowledge of KPIs and formal
reporting through dashboards, including how to design
user-experience metrics and monitor them. Practical UX and UI
design skills, and experience of IT service management. The ability
to write technical documentation, requirements and user guides, and
to translate between what users ask for and what gets built.
Excellent spoken and written communication, with good briefing
skills.