IT Support Technician

Do you want to be the face of IT at an international airport site, in a demanding operational environment?brBelow covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.brJoining SAL Internationalbrat Liège Airportbrmeans ensuring, day in and day out, the continuity of IT services for a multilingual organisation at the heart of logistics and airport operations.brAs part of its growth, SAL International is looking for an L1 IT Support Technician – Resident Engineer based in Liège.brWHY JOIN SAL INTERNATIONAL?brSAL International is an international player in airport handling and logistics. What you will find there:brA dynamic, operational environment at the heart of Liège AirportbrAn international and multilingual settingbrAn autonomous role: you are the site's IT point of referencebrA solid structure, backed by central IT teams (L2/L3, infrastructure, network, securitybrFunctieomschrijvingbrAs L1 Resident Engineer, you are the first point of contact for all IT incidents and requests on site. You combine deskside support and helpdesk.brUser supportbrProvide Level 1 IT support, on site and remotely, to employees at the Liège sitebrDiagnose and resolve common incidents: laptops, desktops, monitors, docking stations, printers, headsets and peripheralsbrSupport Windows 10/11 and Microsoft 365 environments (Outlook, Teams, Word, Excel, PowerPoint, OneDrive), as well as basic application supportbrResolve basic connectivity issues (LAN, Wi-Fi, VPN)brSupport meeting rooms and videoconferencing equipment (Teams, cameras, microphones, screens)brAccess and securitybrManage access: accounts, password resets, MFA and authentication, in line with security proceduresbrApply IT security policies and immediately report any suspicious incident (phishing, malware, unauthorised access)brHardware and lifecyclebrInstall, configure and prepare IT equipment (PCs, iOS/Android mobile devices, peripherals)brHandle IT onboarding and offboarding of employees (workstation preparation, handover and collection of equipment, access rights)brKeep the IT inventory up to date and coordinate replacements, warranties, repairs and disposalsbrTickets, escalation and coordinationbrLog, prioritise, track and close tickets in the ITSM tool (ServiceNow, Jira Service Management…)brEscalate complex incidents to L2/L3 teams with a full diagnosis, and follow them up in line with SLAsbrAct as the link with central IT teams, service providers and external suppliersbrInform local management of major incidents or service interruptionsbrContribute to IT documentation (knowledge base, procedures, troubleshooting guides)brYou are not just a ticket-taker: you are the local IT point of reference and help ensure the continuity of the site's IT services.brTHE TEAM THE MANAGERbrBased at the Liège office, you report directly to the Station Manager, Pierre Jeurissen. You work closely with SAL International's IT teams in Belgium and Saudi Arabia.brProfielbrEssentialbrBachelor's degree or equivalent technical qualification in ITbrAt least 2 years' experience in helpdesk, service desk, desktop support or field supportbrFluent French and English, both spoken and writtenbrStrong command of Windows 10/11 and Microsoft 365; basic knowledge of Active Directory / Entra ID (Azure AD) and MFAbrBasic knowledge of networking (TCP/IP, DNS, DHCP) and cybersecuritybrAssetsbrKnowledge of ArabicbrExperience as a Resident Engineer / Onsite Support EngineerbrExperience in the aviation or logistics sector, in an international environmentbrIT certifications (CompTIA A , ITIL Foundation, Microsoft…)brSoft skillsbrCustomer focus and service mindsetbrAutonomy and rigour in incident managementbrClear communication with non-technical usersbrHands-on, proactive attitudebrAanbodbrWORKING HOURS CONDITIONSbrFull-time, 100% on site in LiègebrMonday to Friday, flexible hours: start between 8:00 and 9:00, finish between 16:00 and 17:00brOn-call availability for P1 priority incidentsbrWHAT SAL INTERNATIONAL OFFERS YOUbrA full-time permanent contract with an attractive package, including:brWhite-collar employee status (Joint Committee 226)br± 30 days of leave (20 statutory days 6 working-time reduction days 3 sector days 1 regional day)brMeal vouchers and eco-vouchersbrHospitalisation insurance and group insurancebrRECRUITMENT PROCESSbrA fast and transparent process:brAn initial conversation with Alexandre, from Profile GroupbrAn on-site interview with Delphine (Senior HRBP) and Pierre (Station Manager)brA final interview with SAL International's IT teambrQuick feedback at every stage.brWant to become the IT point of reference at an international airport site? Apply now.brThis recruitment is conducted exclusively by Profile Group, in collaboration with SAL International. xlxgzvr Please respect the established process: all applications must first be sent to Alexandre, who ensures the smooth running and consistency of the selection.br#ITSupport