Data & Ai Senior Architect - Accenture Song

Are you motivated by building technology solutions that change how businesses interact with their customers? Do you want to work across customer experience platforms, data architecture and modern AI, and make sure all of it connects and runs in production?We are looking for a Data & AI Architect who will own the technical design and delivery of customer technology solutions for our clients. You will work across CMS, CDP, commerce, CRM and AI, and work hands-on with delivery teams to bring it all to production.
In this key role, you will:Design end-to-end solution architectures across customer technology landscapes, connecting content platforms, customer data, commerce systems and AI capabilities into scalable solutionsLead technical delivery of complex, multi-platform projects, ensuring quality, integration and production-readiness from concept through go-liveBring AI into customer technology by applying generative AI, agentic patterns and data-driven automation to CMS, CDP and commerce solutionsBridge technology and business outcomes by translating client needs into concrete technical approaches with clear trade-offs across platforms and vendorsKeep on reading to learn more about the job, your future colleagues & all that Accenture has to offerYour JobYou are responsible for the technical vision and architecture of customer technology solutions across client engagements. You connect content management, customer data platforms, commerce, CRM and AI into working enterprise solutions, and you stay close to delivery to make sure what gets built matches what was designed.
You work hands-on with delivery teams: reviewing designs, unblocking technical challenges, validating integration approaches and making sure non-functional requirements (performance, security, scalability) are covered. The team comes to you when architecture gets complex, whether that’s a multi-platform CMS migration, a CDP integration with downstream activation channels, a Salesforce Agentforce implementation, or an AI-powered service automation.
You work with client stakeholders (IT leads, product owners, enterprise architects) to align solutions with their technology landscape and business priorities. You evaluate and recommend platforms, design integration patterns across vendors, and present options with trade-offs: what’s technically sound, what’s practical to build and maintain, and what delivers the most value.
You bring AI and data capabilities into the customer technology domain. Think generative AI applied to content and personalisation, agentic patterns for customer service, and data-driven automation across commerce and CRM.
You also contribute to Accenture Song’s practice by capturing reusable architecture patterns and sharing learnings across teams. You work with Accenture’s technology partnerships (Adobe, Salesforce, SAP, Sprinklr, Microsoft, AWS, Google Cloud) to bring the right capabilities to each engagement.
Your TeamAccenture Song is an incredible place to work where you can keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we’re proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow
- whatever it is you’re great at. So you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.
Your Background5–8 years of relevant experience in solution architecture, technical delivery or senior engineering roles within consulting, digital delivery or enterprise environmentsProven experience designing and delivering customer technology solutions across multiple platforms, not just single-vendor implementationsStrong architecture skills across customer technology domains, with depth in at least two of the following:Content Management: Adobe Experience Manager, Sitecore, CoreMedia, or composable/headless CMS (MACH architecture)Customer Data Platforms: Salesforce Data Cloud, Adobe Experience Platform, Tealium, Segment, or similarCommerce: SAP Commerce Cloud, Salesforce Commerce Cloud, Adobe Commerce (Magento), or composable commerceCRM & MarTech: Salesforce (Sales/Service/Marketing Cloud, Agentforce), Sprinklr, Adobe Campaign, or similar marketing automation and customer engagement platformsData & AI: Azure OpenAI, Azure AI Search, Databricks, data pipelines, LLM orchestration, RAG architecturesIntegration expertise: experience designing cross-platform architectures connecting CMS, CDP, commerce, CRM and back-office systems (ERP, ticketing, fulfilment) through API management, event-driven patterns and middlewareInterest and growing experience in AI applied to customer technology: generative AI for content and personalisation, agentic AI for service automation, data-driven decisioningAbility to lead technical delivery: not just design on paper