All-Round Support Engineer

All-round Support EngineerBrussels | All-round Support Engineer | EN/FR | Law practice | 1112889Your new company Hays is looking for an All-round Support Engineer for an international and highly regarded professional services organization based in Brussels. This organization operates in a fast-paced, client-driven environment and employs several thousand professionals globally. The company is known for its high standards, collaborative culture, and strong focus on service excellence. The Brussels office is an integral part of a wider European IT structure, where close cooperation and knowledge sharing are encouraged.
Your new role As an All-round Support Engineer, you are responsible for delivering day-to-day IT support for end users in the Brussels office. You act as the primary point of contact for technical issues and ensure high-quality service delivery.
Your responsibilities include:Installing, maintaining, and troubleshooting laptops, desktops, and software applicationsProviding support for Windows 11, Microsoft 365, Teams, and related toolsDiagnosing hardware, software, and network issues, including WiFi and remote accessManaging and following up tickets via a ticketing system such as ServiceNowSupporting mobile devices (iOS) and conferencing technologies such as Zoom, Webex, and TeamsSetting up and maintaining audio-visual equipment in meeting roomsCollaborating with international IT teams on projects and escalationsDocumenting solutions, processes, and technical improvementsYou will work in a structured environment with high service expectations and will occasionally support maintenance windows or special IT rollouts outside normal business hours.

Your profile
This role targets mid-level IT support professionals with experience in a professional services or corporate environment. You bring:Excellent communication skills in English; good level of French, additional languages are a plusA degree in IT, Computer Science, or a related fieldMinimum 3 years of experience in IT support, within a law firm or professional services environment (mandatory)Strong knowledge of Windows environments, Microsoft 365, and IT troubleshootingExperience with remote access tools, Citrix, or VPN solutionsFamiliarity with ticketing systems and structured IT processesA customer-oriented mindset with strong interpersonal skillsAbility to multitask, prioritize, and remain composed in high-pressure situationsCertifications such as A+ or Microsoft certifications are an advantage.
What you'll get in return Permanent contractSalary range between €3,900 and €4,300 gross/month depending on experienceBenefits package including group insurance and medical insuranceOpportunity to develop a broad skill set and contribute to impactful projectsHoliday leave of 25 days per yearA discretionary bonus in DecemberWhat you need to do now Are you interested in this role? Please contact Alexia Brosens from Hays or click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.