ppThe bConference Services Manager (CSM) /b serves as the primary operational liaison between the client and all hotel departments following the sale of a group. This position is responsible for managing every aspect of event planning and execution from turnover through final billing, ensuring exceptional guest experiences while maximizing profitability and operational efficiency. /ppThe successful candidate will independently manage complex, high-end group programs while coordinating with Food Beverage, Culinary, Banquets, Stewarding, Housekeeping, Front Office, Engineering, Recreation, Security, Spa, Transportation, Finance, Audio Visual partners, Destination Management Companies (DMCs), and outside vendors. /ph3Some Of Your Responsibilities Include /h3ulliProvide comprehensive conference and event planning for meetings, incentive programs, corporate conferences, board meetings, social functions, destination weddings, pharmaceutical programs, government groups, fundraising galas and VIP events. /liliServe as the primary point of contact for clients from contract turnover through event departure, building strong client relationships while delivering exceptional personalized service. /liliReview sales contracts and accurately translate contractual obligations into detailed operational plans for all hotel departments. /liliConduct planning calls, virtual meetings, and on-site planning visits with clients to finalize event details, room layouts, menus, audiovisual requirements, transportation, recreational activities, off-site events, billing instructions, and special requests. /liliCreate, maintain and distribute detailed Group Resumes that accurately communicate all program requirements, including:ulliComplete event itineraries /liliFunction space assignments /liliEvent timelines /liliFood Beverage selections /liliMeeting room setups /liliAudio Visual requirements /liliTransportation schedules /liliVendor and DMC logistics /liliVIP arrivals /liliGuest preferences /liliBilling instructions /liliOperational responsibilities for each hotel department. /li /ul /liliPrepare, revise and distribute accurate Banquet Event Orders (BEOs) ensuring all event details are communicated according to departmental deadlines. /liliCoordinate all event logistics including outside vendors, entertainment, décor companies, transportation providers, photographers, florists, destination management companies (DMCs), rental companies and audiovisual partners while ensuring compliance with hotel policies. /liliManage room block performance by monitoring pickup, cut-off dates, attrition exposure and inventory, communicating changes with Sales, Revenue Management and Reservations. /liliMonitor contracted minimums for guest rooms, food and beverage, meeting room rental, audiovisual, labor charges, storage fees and ancillary revenue opportunities, proactively identifying opportunities to maximize revenue through upselling. /liliAnalyze client requests and provide creative solutions that enhance the guest experience while protecting hotel profitability and operational efficiency. /liliCoordinate menu planning with the Culinary and Food Beverage teams while recommending enhancements that increase banquet revenue. /liliConduct pre-convention meetings and weekly operational meetings with department leaders to ensure complete alignment on upcoming group programs. /liliParticipate in weekly BEO meetings, Group Resume meetings, Operations meetings and Daily Business Reviews while communicating updates and operational changes. /liliMaintain accurate event information in Delphi (or comparable sales and catering software), including forecasts, room allocations, event statuses, billing details and operational notes. /liliCoordinate rooming lists, VIP amenities, welcome gifts, special accommodations and guest arrival logistics with Front Office and Housekeeping. /liliManage event changes in a fast-paced environment while maintaining accuracy and communicating updates promptly to all departments. /liliReview master accounts, billing instructions, deposits, concessions and final invoices in partnership with the Finance team to ensure billing accuracy prior to client departure. /liliConduct on-site event supervision for key functions and serve as the hotel representative throughout the program, responding quickly to operational needs and ensuring seamless event execution. /liliEnsure all contracted groups achieve or exceed revenue expectations while maintaining exceptional guest satisfaction scores. /li /ulh3What You Bring /h3ulliMinimum three (3) years of Conference Services Management experience within a luxury full-service hotel or resort managing high-volume meetings and incentive groups. /liliDemonstrated experience independently managing complex multi-day programs with numerous simultaneous events and multiple client stakeholders. /liliPrevious experience servicing Incentive Houses, Corporate Meeting Planners, Pharmaceutical Meetings, Executive
