IT Support Technician Job ID: JP053643
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Key Responsibilities
Install, configure, maintain, and support end-user hardware, software, and workplace solutions. Handle service requests, access management requests, and technical support incidents. Diagnose and resolve hardware, software, mobile device, printing, and connectivity issues. Log, track, and document incidents and requests through the ITSM platform. Analyze support tickets and service metrics to identify recurring issues and improvement opportunities. Support user onboarding, equipment deployment, and workplace technology initiatives. Collaborate with infrastructure, network, workplace, and service management teams. Contribute to process improvements and enhanced user experience. Required Skills & Experience Minimum 4 years of experience in an IT Service Desk or IT Support environment. Strong knowledge of: Windows Operating Systems Microsoft 365 / Exchange Online Intune / Company Portal Active Directory ITSM tools and ITIL processes Mobile devices (iOS and Android) Printing solutions (Canon, UniFlow) Networking fundamentals (VLAN, Wi-Fi, connectivity) Experience with user support, incident management, and troubleshooting. Ability to communicate technical concepts in a user-friendly manner. Profile Customer-oriented with strong communication skills. Analytical and proactive problem solver. Team player who enjoys sharing knowledge and best practices. Organized and detail-oriented. Strong focus on service quality and user satisfaction. Languages Dutch: Professional proficiency. French: Professional proficiency. English: Professional proficiency. Work Setup Full-time assignment. Hybrid model with a minimum of 4 days onsite per week.
Location:
Brussels. Initial contract until October 2026 with possible extension. Start date: ASAP.
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