Senior Manager – Technology And Operational Risk Reporting

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

The Senior Manager – Technology and Operational Risk Reporting is responsible for leading the first technology and operational risk reporting, ensuring senior management and governance committees receive timely, accurate and insightful reporting on the organisation's operational and ICT risk profile.

The role supports the effective oversight of operational and technology-related risks through high-quality management information, trend analysis and meaningful risk insights. Working across Technology, Risk Management, Cyber Security, Operational Resilience and business functions, the Senior Manager ensures reporting reflects the organisation's current risk landscape and supports informed strategic decision-making.

The role is responsible for the continual enhancement of Operational and Technology Risk reporting, including the development of risk metrics, dashboards and reporting standards, while driving improvements in data quality, reporting automation and governance. The position plays a key role in supporting compliance with the Organisation's Risk Management Framework and applicable regulatory requirements (DORA, NIS-2, etc.) .

Key Responsibilities

Operational and Technology Risk Reporting

• Lead the preparation and delivery of monthly Operational and ICT Risk reporting to Executive Management and other governance forums.
• Ensure reporting provides a comprehensive view of the ICT risk profile, highlighting key risks, emerging themes and material issues.
• Deliver executive-level reporting that is clear, concise and focused on strategic decision-making.
• Provide analysis and commentary on risk trends, key drivers and areas requiring management attention.
• Ensure reporting aligns with the Swift's enterprise risk management framework and methodology.

Strategic Risk Insight

• Analyse operational and technology risk information to identify emerging risks, systemic issues and trends.
• Challenge data and reporting inputs to ensure management information is accurate, meaningful and decision-focused.
• Recommend improvements to risk metrics and reporting to enhance executive oversight.
• Support senior stakeholders in understanding Swift's technology risk profile and risk exposure.

Operational and ICT Risk Management

Coordinate and Lead reporting across areas including:

• Operational Risk
• ICT Risk
• Technology Resilience
• Third-Party ICT Risk
• ICT Incident Management
• Operational Resilience
• Key Risk Indicators (KRIs)
• Risk Appetite Metrics
• Internal Audit and Regulatory Findings
• Risk Issues, Actions and Control Effectiveness

Ensure significant issues and deteriorating risk positions are appropriately escalated.

Executive and Board Reporting

• Develop reporting for Senior and Executive Management as well as Board Committee as required.
• Prepare executive briefing papers and management summaries.
• Present risk reporting and analysis to senior management and governance forums where required.
• Ensure reporting supports effective oversight and informed risk-based decision-making.

Reporting Governance and Continuous Improvement

• Establish and maintain reporting standards, governance and quality assurance processes.
• Drive continuous improvement of Operational and Technology Risk reporting through automation, data visualisation and enhanced analytics.
• Oversee the developmen