Digital Workplace Technical Lead

ph3Digital Workplace Technical Lead /h3 pAt AXA Belgium, Digital Workplace Services deliver and evolve the digital workplace solutions that enable employees to work, collaborate, and receive support securely and efficiently. The scope includes physical and virtual workstations, software packaging and licensing, Microsoft 365 collaboration services, telephony, secure data exchange, and Service Desk operations. /p h3Role Purpose /h3 pThe Digital Workplace Technical Lead will guide the evolution of AXA Belgium’s workplace services by combining technical leadership, service excellence, automation, and innovation. The role is responsible for improving the reliability, security, and employee experience of digital workplace solutions while helping the team adopt more proactive, data‑driven, and AI‑enabled ways of working. /p h3Key Responsibilities /h3 ul libTechnical leadership: /b Act as a technical reference point for complex issues, solution design, troubleshooting, and team mentoring. /li libRoadmap and innovation: /b Contribute to the digital workplace roadmap by evaluating new technologies, market trends, and best practices. /li libAutomation and AI: /b Drive the use of automation, AI, scripting, and workflow tools to reduce manual effort, improve consistency, and enable proactive support. /li libService quality and employee

experience:
/b Improve the quality, reliability, and user experience of Workplace services through clear KPIs, feedback, and continuous improvement. /li libWorkplace service improvement: /b Identify recurring incidents and structural issues, lead root cause analysis, and implement sustainable solutions. /li libEndpoint and cloud management: /b Support secure and scalable endpoint management using tools such as Microsoft Intune, Citrix Cloud, Nexthink and related cloud services. /li libData-driven operations: /b Use reporting, analytics, and predictive insights to improve service performance, identify risks, and enhance employee experience. /li libSecurity and compliance: /b Work with Security, Architecture, and Data teams to ensure workplace solutions comply with security, privacy, GDPR, and internal standards. /li /ul h3Stakeholder collaboration /h3 pPartner with IT, business teams, Security, Architecture, Data, and external providers to align workplace services with business needs, technical standards, and strategic priorities. /p h3Technical Skills /h3 ul libDigital workplace architecture: /b Proven experience designing and implementing scalable, secure digital workplace architecture across cloud platforms, virtualization, endpoint management, and collaboration tools. /li libEndpoint and device management: /b Hands‑on experience with enterprise endpoint management solutions such as Microsoft Intune, Citrix Cloud, Nexthink, and related cloud integrations. /li libCloud and Microsoft 365 integration: /b Strong understanding of Azure AD, Microsoft 365 Security Compliance, hybrid environment management, and modern workplace cloud services. /li libSecurity and compliance: /b Strong knowledge of IAM, Zero Trust, MFA, endpoint security, GDPR, ISO 27001, and secure workplace operating models. /li libIncident and problem management: /b Expertise in root cause analysis, recurring issue resolution, and cross-team collaboration to address systemic problems. /li libServiceNow and ITSM workflows: /b Strong experience with ServiceNow ITSM processes, workflow optimization, automation, incident and request management, and service performance improvement. /li libNetwork and infrastructure: /b Good understanding of hybrid network architectures, VPN, SD‑WAN, Wi‑Fi security, remote connectivity, and infrastructure dependencies supporting workplace services. /li libDevOps and continuous improvement: /b Practical knowledge of DevOps principles, CI/CD practices, iterative delivery, automation pipelines, and service quality improvement. /li /ul h3Data and Analytics /h3 pAbility to use reporting, analytics, predictive insights, and AI-supported analysis to improve workplace operations and proactively detect issues. /p h3Profile and Key Behaviors /h3 ul liBrings strong digital workplace expertise and a pragmatic approach to service delivery. /li liActs as a technical leader and mentor, fostering collaboration, empowerment, and continuous learning within the team. /li liComfortable taking ownership, making decisions, and driving change in a complex IT environment. /li liAnalytical problem‑solver, able to address complex challenges while balancing service quality, security, compliance, and risk. /li liCommunicates clearly and translates complex technical concepts into practical messages for both technical and non‑technical stakeholders. /li liApplies Agile principles in a practical way to improve delivery, responsiveness, collaboration, and value. /li /ul h3Qualifications /h3 ul liMaster’s degree in computer science, IT or a related field, or equivalent professional experience. /li liMinimum of 10 years of exp