Salesforce Product Owner Manager

Job description
p As a Salesforce Product Owner, you take end-to-end accountability for multiple Salesforce organisations and lead a multidisciplinary team of around 10 internal and external analysts and developers. You combine product ownership, people leadership, application management and financial management to deliver stable services and sustainable business value. /pp At Equans, we believe that diverse talents strengthen our teams. We actively build an inclusive work environment where everyone feels welcome, can be themselves, and we encourage everyone to apply. /ppb Your work

location:
/b Brussels, Belgium, in a hybrid working environment. /ppb Your Equans base: /b Phoenix building, Bd Roi/Koning Albert II-laan 19, 1210 Brussels. /pb Zoom on the job: /bulli own the Salesforce product vision and roadmap across multiple Salesforce organisations /lili define priorities with business stakeholders, architects and other IT teams /lili translate business needs and strategic objectives into a clear roadmap and actionable backlog /lili own and prioritise the Salesforce backlog /lili lead refinement, sprint planning, release planning and acceptance activities /lili balance Run, Build, technical debt, innovation and platform evolution /lili coordinate dependencies with architecture, integration teams and other enterprise platforms /lili prepare for and participate in governance bodies and Steering Committees /lili guide the long-term evolution of the Salesforce landscape, including platform consolidation, automation, AI and Agentforce opportunities, security, data quality and governance /lili keep Salesforce aligned with the wider Equans Belux IT and business strategy /lili lead the day-to-day activities of around 10 internal and external Business and Functional Analysts and Salesforce Developers /lili manage recruitment, onboarding, holidays, availability and overall team capacity /lili allocate resources across Run, Build, projects and incidents /lili establish priorities when demand exceeds available capacity /lili ensure that the Salesforce team delivers the expected service and business value /lili take overall ownership of Salesforce Run activities and monitor the operational health of the environments /lili monitor and follow up ServiceNow incidents and requests /lili manage and report on SLA and KPI performance /lili coordinate major incidents and provide timely communication to the business /lili contribute to functional troubleshooting when required /lili coordinate technical investigations and escalations with the team, Salesforce and external vendors /lili ensure appropriate problem management and follow-up of recurring incidents /lili coordinate Salesforce releases and production deployments /lili ensure that security updates and Salesforce platform releases are assessed and managed /lili keep technical and functional documentation current and maintain appropriate support and service processes /lili ensure that incidents and operational issues are handled effectively by the appropriate people /lili assess new business requirements and change requests /lili challenge requirements and proposed solutions when appropriate /lili prioritise Build activities according to business value, urgency, cost and team capacity /lili coordinate analysis, design, development, testing, UAT and deployment /lili ensure that changes fit the Salesforce roadmap and architecture /lili manage project and Build capacity /lili monitor delivery, budgets, risks, dependencies and milestones /lili coordinate communication and change management with affected business stakeholders /lili prepare and manage the annual Salesforce budget /lili manage Run, Build and project budgets, including budget-versus-actual follow-up /lili oversee internal cost allocation, recharging, cost centres, purchase orders and invoice follow-up /lili provide financial reporting to management, Finance and business stakeholders /lili identify cost optimisation opportunities and maintain the Salesforce cost model /lili act as the central point of accountability for Salesforce within Equans Belux /lili collaborate with business owners, key users, business unit and IT management, enterprise and solution architects, Finance, Procurement, security, infrastructure, integration and middleware teams, Salesforce and external partners /lili maintain strong relationships between IT and the business /lili understand and challenge business requirements /lili explain technical constraints and decisions in clear business language /lili communicate service performance, the roadmap, priorities, costs and risks /lili facilitate decisions when business units have competing priorities /lili prepare decision material for management and Steering Committees /lili ensure clear ownership and governance across the Salesforce ecosystem /li /ul Profile b Come as you are, ideally with: /bulli approximately 7 years or more of releva