Retail Airport Manager

The Retail Airport Manager role in the financial services industry focuses on overseeing retail operations within an airport setting.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

This position requires strong organisational skills to manage daily activities and ensure smooth service delivery.

Our client is a leading international provider of financial and retail services, operating a large network of airport and travel retail locations across multiple countries.

The company serves millions of customers every year through a combination of foreign exchange, payment, and customer-focused retail services.

As part of its continued growth, our client is seeking an experienced Airport Retail & Foreign Exchange Manager to lead its Brussels Airport operations.

Commercial & Business Leadership
* Own and develop the overall commercial performance of the airport business.
* Drive revenue growth across all foreign exchange and retail activities.
* Identify opportunities to increase transaction volumes, customer conversion, and profitability.
* Monitor key commercial KPIs and implement action plans to exceed targets.
* Collaborate with senior leadership to define and execute local business strategies.

Foreign Exchange Operations
* Lead and optimize all currency exchange activities across multiple airport locations.
* Ensure accurate execution of foreign exchange transactions and adherence to operational procedures.
* Monitor market trends and customer behaviors to maximize foreign exchange sales opportunities.
* Maintain the highest standards of cash management, reconciliation, and financial controls.
* Ensure strict compliance with all regulatory and financial service requirements.

Leadership & People Management
* Lead, coach, and develop a management team as well as a sizeable frontline workforce.
* Create a high-performance culture focused on accountability, customer service, and commercial results.
* Recruit, train, mentor, and retain top talent.
* Manage workforce planning, scheduling, performance reviews, and succession planning.
* Foster employee engagement and maintain strong team morale within a demanding operational environment.

Operational Excellence
* Ensure smooth day-to-day operations across all airport locations.
* Maintain exceptional standards regarding customer experience, store presentation, security, and operational efficiency.
* Implement continuous improvement initiatives to enhance productivity and service quality.
* Conduct regular site visits, audits, and compliance reviews.

Compliance & Risk Management
* Ensure full adherence to airport regulations, internal policies, AML requirements, security procedures, and financial controls.
* Oversee cash handling processes and conduct regular operational audits.
* Manage risk proactively while maintaining a customer-centric approach.

Mandatory Experience
* Significant experience managing foreign exchange (currency exchange) operations within an airport, travel retail, financial services, or related environment.
* Strong background managing operations in a busy airport retail environment.
* Proven experience leading large, multicultural teams through layers of management.
* Demonstrated success in delivering commercial growth and operational improvements.
* Experience managing multiple points of sale or multi-site retail operations.

Leadership Competencies
* Strong people leadership and coaching capabilities.
* Ability to inspire, engage, and unite teams around ambitious objectives.
* Excellent operational and organizational skills.
* Strong analytical mindset with a data-driven approach to decision-making.
* Ability to thrive in a fast-paced, customer-facing environment.
* Excellent conflict resolution and stakeholder management skills.

Language Requirements
* Full professional proficiency in English.
* French and/or Dutch highly desirable. xlxgzvr
* Additional languages are considered a strong asset.

Our customer offers you: A competitive salary around 75K€ + a complete package Cash handling, Audit, Operational Audit, Risk Management, Execution, Foreign Exchange, Team Leadership, Service quality, Internal Policies, Business, Management, Executive Coaching, Airport, Sales Opportunities, Senior Leadership, Scheduling, Succession Planning, Cash management, Fast Pace, Leadership, Point of Sales, Financial services, Ambition, Exceeding Targets, Operations, Business Strategy, Concentrated, Proactivity, People Management, Retail Sales, Multi Site, Customer Conversion, Retail Environment, Customer Behavior, Empowering Others, Customer Service, KPI, Employee Engagement, Retail Store, Customer Experience, Decision Making, Asset, Unit-E, Financial services, Security service, Data Driv