Service Desk Engineer
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Our client is looking for a Service Desk Engineer to support on a long term B2B contract based onsite 5 days per week in Brussels, Belgium. The working languages would be French, Dutch & English and candidates would need to be comfortable working on a 24/7 shift pattern.
If the following job requirements and experience match your skills, please ensure you apply promptly.
• Experience: 2 – 5 years of experience in IT support or Service Desk
o User Support & Issue Resolution:
Proven ability to provide first-line technical support, ensuring timely and effective resolution of hardware, software, and network issues.
o Ticket Management:
Skilled in managing support tickets through ITSM and remote support tools, ensuring accurate logging, prioritization, and resolution in line with service level agreements (SLAs).
o Service Improvement:
Experience in implementing service improvements and best practices to enhance support quality and operational efficiency.
o Technical Troubleshooting:
Strong diagnostic skills across various platforms and devices, including windows, active directory, desktops, laptops, mobile devices, and enterprise applications.
o Customer Service Orientation:
Demonstrates a user-focused approach with excellent interpersonal skills, ensuring a positive support experience.
o ITIL & Process Adherence:
Familiarity with ITIL principles and service management processes, ensuring structured and consistent support delivery.
Skills
• Integrity, ethics, and values come naturally to you.
• Strong communication and interpersonal skills, with the ability to interact effectively with users, peers, and IT teams.
• Proven ability to deliver high-quality IT support, working collaboratively with diverse teams and stakeholders.
• Problem-solving mindset, focused on resolving issues efficiently and improving user experience.
• Capable of navigating complex user needs and expectations, ensuring clarity and satisfaction. xlxgzvr
• Positive and constructive attitude, even when facing challenging technical or user-related situations.
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