User Documentation and training Consultant

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Arrondissement of BrusselsCapital, Brussels, Belgique Cronos Europa Temps plein

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ph3About Cronos Europa /h3 pCronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. As part of the Cronos Group, one of the most innovative and fastest‑growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting‑edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long‑term, high‑impact EU programmes requiring reliability, scalability, and innovation. /p h3About the job /h3 pWe are looking for an experienced User Documentation Training Consultant to support the adoption and effective use of key digital solutions within the European Institutions. /p pIn this role, you will combine training delivery, content creation, user support, and stakeholder collaboration, helping end‑users get the most out of business‑critical applications while contributing to ongoing digital transformation initiatives. /p h3Key Responsibilities /h3 ul liDesign, deliver, and continuously improve instructor‑led and online training sessions. /li liDevelop and maintain training materials, user manuals, FAQs, e‑learning content, and online help resources. /li liProvide first‑level support to end‑users via email, phone, and collaboration tools. /li liCollaborate closely with business stakeholders, project managers, and development teams. /li liSupport application testing activities and contribute to quality assurance processes. /li liFacilitate the rollout and adoption of new digital tools and services across the organization. /li /ul h3Profile requirements /h3 ul libBachelor's degree with a minimum of 7 years of relevant experience or Master's degree with at least 3 years of experience. /b /li liProven experience in IT training and end‑user support. /li liExcellent communication, presentation, and interpersonal skills. /li liStrong organisational, analytical, and problem‑solving capabilities. /li liAbility to work autonomously and efficiently in a dynamic environment. /li liCustomer‑oriented, proactive, and adaptable mindset. /li liExperience interacting with both technical and non‑technical audiences. /li /ul h3Technical Skills /h3 ul liExcellent command of Microsoft 365 tools, including Word, Excel, PowerPoint, and Teams. /li liExperience creating training documentation, user guides, tutorials, and knowledge base content. /li liFamiliarity with tools such as Confluence, Visio, Captivate, Camtasia, GIMP, HTML, or ITIL is considered an asset. /li liExperience with testing activities and user acceptance support is a plus. /li liStrong written communication skills and attention to detail. /li /ul pIf you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos Europa /p /p

User Documentation and training Consultant

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