Service Level Manager — Enterprise Performance Dashboardsfor NATO with security clearance
Il y a 19 heures
Wallonia, Wallonia, Belgique
WLG
Temps plein
Gratuit avec email ou Google
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Gratuit avec email ou Google
An enterprise service performance dashboard is moving
from prototype to a service the organisation depends on. It needs
someone who owns the measurement itself: which indicators matter,
how they are defined, how they are reported, and how a team of
analysts turns that into something people trust. You would lead the
metrics work for a team of five analysts, on site with the
customer's technical staff, reporting to a technical team leader.
What you would be doing Defining the performance and quality
indicators the dashboard reports, and defending those definitions
with the stakeholders who have to live by them. Designing
dashboards and facilitating their implementation — deciding what is
shown, to whom, and what a viewer is expected to do about it.
Leading and instructing the analysts implementing those indicators,
and chairing the working groups where the requirements are settled.
Owning the formal reporting on user experience, and making sure the
numbers reconcile with the operational records behind them. Running
service level management for the dashboard itself: availability,
incident resolution and request fulfilment against agreed targets.
Writing the user-experience deliverables and requirements
documentation, and translating them into work the technical team
can pick up. What you would bring A university degree in a relevant
scientific or engineering discipline, or ten years and more of
directly relevant experience. Sound, provable knowledge of
performance and quality indicators, and of formal reporting on user
experience. Experience designing dashboards and seeing their
implementation through. Experience leading dashboard development
teams and working groups in a military or defence IT environment.
Experience leading and instructing technical teams implementing
indicator frameworks. Sound knowledge of dashboard user-experience
design, transition and operation, with proven experience in at
least one of them. Sound knowledge of ITIL processes, with proven
experience in at least one of them, and of IT service level
management. Excellent communication — much of this job is making
other people agree on a number.