Service Planner

pem"Be the vital link between our customers, engineers, and service operations. As a Service Planner, you play a key role in delivering an outstanding customer experience by coordinating resources, optimizing schedules, and ensuring service activities run smoothly and efficiently. Your work directly contributes to customer satisfaction, operational excellence, and the continued growth of our service business." /em /pBR/ul liReceive and transact customer service requests /li liCreation of Cost Estimates in SAP and follow up on them /li liTransact all service orders in SAP and other service-related IT-systems /li liCommunicate with customers to agree on quotations and set up job schedule. /li liTimely job closure in the systems /li liEstablish effective relationships with technicians, customers and coworkers by responding to all communications quickly and professionally /li liPrepare the reports required. /li liAdministrate, monitor and update all Work-In-Progress (WIP) on daily basis. /li liLiaise with Logistics team continuously on all parts / materials delivery to satisfy commitment. /li liTake care of sub-contracting and sub-supplier's activities i.e. price verification, Purchase Order issuance, delivery and payment approval. /li liPrepare shipping papers where necessary /li liTransact pool/certified orders (refurbished equipment) /li liArrange accommodation and travel for service engineers in case of field service /li /ul pstrongScope of the job /strong /p ul liKPIs: Service Work in Progress (WIP), Net Promoter Score (NPS), Operational Excellence KPIs /li liWhat you can expect from us: Incooperation Programm on products (Rotary vane pumps and leak detector) /li /ulBR/pstrongDegree Level /strong – to be defined in accordance to local needs /p ul liMinimum of 3 years strongworking experiences /strong in customer care /li /ul pstrongKnowledge Areas: /strong /p ul liExcellent client-facing and internal communication skills /li liSAP transactions (SD and CS module) /li liComputer literate (Word and Excel) /li liWork-In-Progress management /li /ul pstrongCritical Skills em(Atlas Copco 9 Core Competency based evaluation) /em /strong /p ul liKeep commitment to customers /li liWork with the Atlas Copco „The Way we do things“ /li liBe confident to be an important face to the customer and be strongly service minded /li liShow courage and integrity /li liDemonstrate efficiency and accuracy /li liLearn to develop and update skills /li liSharing expertise and experiences with others to ensure lessons learned /li liEffective and clear communication /li /ulBR/pOur Cultural Behaviors, rooted in our core values and beliefs, are essential for driving business success through our people. The behaviors complement each other, are actionable, clear and relevant for all employees in the Group, regardless of role or level in the organization. Every employee is measured against these behaviors as part of the annual performance review. /pBR/ Logistics, Field Service, KPI, Communication, Accommodation, Use ICT systems, Customer Experience, Delivery, Business, Customer Experience, Shipping, Subcontracting, Net Promoter Score, Price Verification, Scheduling, SAP, Contracts, Travel agency, WIP, Payments, Report Preparation, Liasion duties, Cost calculation, Service, Engagement, Purchase Orders, Service Operation, Maintenance, Net Promoter Score, Customer Requests, Quotation