Application Support Engineer
Il y a 2 heures
, Belgique
Brayton Global
Temps plein
Gratuit avec email ou Google
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
Gratuit avec email ou Google
Required Qualifications & Skills
Education & Experience
- Bachelor’s degree in Computer Science, IT, Environmental Science, European studies or a related field (or equivalent professional experience).
- Prior experience in customer support, helpdesk, or IT service management is advantageous but not mandatory.
- Familiarity with EU environmental regulations is a plus.
Technical Skills
- Proficiency in Microsoft Office 365 (Outlook, Teams, SharePoint) and ticketing tools (e.g., ServiceNow, Jira).
- Basic understanding of web applications, databases, or API integrations (e.g., how TRACES interacts with EU Login or national systems).
- Ability to quickly learn new software and adapt to agile development cycles.
Soft Skills
- Excellent communication in English (C1 level or higher); additional EU languages (e.g., French, German) are highly desirable.
- Customer-centric mindset with patience and empathy for users with varying technical skills.
- Analytical thinking to troubleshoot issues methodically and propose solutions.
- Team collaboration with developers, policy officers, and other support agents.
- Attention to detail, especially when handling regulated data (e.g., waste codes, chemical identifiers).
Other Requirements
- Willingness to work in shifts
- Mandatory office presence twice per week
