Retail Field Service Executive

Key Responsibilities

As a Field Service Executive (FSE) within the Key Retail team, you will play a critical role in managing and developing CHEP's relationships with key retail customers across BeNeLux. You will work in close partnership with a Key Account Manager (KAM), forming a dedicated customer-facing tandem responsible for delivering exceptional customer service, operational excellence, and commercial success.

While the Key Account Manager focuses on the commercial relationship and strategic account development, the Field Service Executive owns the day-to-day operational management of the account. You will act as the link between the customer, operations, supply chain, and internal stakeholders, ensuring that CHEP's assets move efficiently through the supply chain and are returned in a timely and cost-effective manner.

This role offers an excellent development opportunity for ambitious professionals who aspire to grow into a future Key Account Manager position. This role is focused on customer performance, operational excellence and relationship management. While it offers a pathway into commercial account management, prior sales experience is not required.

Customer Account Management

• Serve as the primary operational contact for a portfolio of retail accounts.
• Build strong working relationships with customer operational teams and distribution center stakeholders.
• Collaborate closely with the Key Account Manager to deliver a seamless customer experience.
• Support customer meetings, business reviews, and performance discussions.

Operational Excellence & KPI Management

• Proactively monitor account performance against agreed KPIs and identify opportunities for improvement.
• Analyze customer and asset-flow data to identify trends, inefficiencies, and risks.
• Drive corrective actions to improve asset recovery, reduce losses, and optimize cycle times.

Field Engagement & Distribution Center Visits

• Conduct regular visits to customer distribution centers and operational sites.
• Observe and assess operational processes related to CHEP asset handling.
• Identify opportunities to drive growth, improve asset efficiency, reduce losses.

Cross-Functional Coordination

• Proactively coordinate with internal teams including Supply Chain, Logistics, Finance, and Commercial Sales.
• Take ownership of resolving customer issues and driving actions to completion.
• Act as an internal advocate for customers while balancing business priorities.
• Contribute to a culture of continuous improvement within the broader Retail team.

YOUR MISSION – WHAT WILL YOU DO?

• travel regularly across the BeNeLux and customer locations as business needs require.
• Develop trusted relationships with customers and operational stakeholders.
• Consistently improve customer KPIs and operational performance.
• Drive actions internally and externally to ensure results are delivered.
• Work seamlessly with your Key Account Manager as one customer-facing team.
• Demonstrate the capability and ambition to grow into a commercial account management role over time.

WHAT WE ARE LOOKING FOR

• Strong command of Dutch & English
• Experience in a in customer service, operations, logistics, account support, retail, field service, supply chain or customer-facing environments is beneficial
• High-energy, ambitious individual with growth mindset
• Proactive, driven, independent, and accurate
• Ability to manage, monitor and improve customer KPIs, translating data insights into practical actions.
• Excellent communication and stakeholder management skills.
• Customer-centric and relationship-oriented
• Ability to manage multiple priorities and work effectively across different functions.
• Demonstrated agility and adaptability when dealing with change and ambiguity.
• Strong problem-solving skills and a hands-on approach.
• Strong team-player mindset with the ability to collaborate across functions and support colleagues to achieve shared goals.
• Curiosity to understand customer operations and identify opportunities for improvement.

WHAT WE OFFER

• Working hours of 40 hours per week
• Annual CHEP bonus (10%)
• Annual salary review
• The annual salary includes an end-of-year bonus and holiday pay (the right to end-of-year bonus is accrued prorated from 6 months of employment at CHEP)
• 32 days of leave (20 days annual leave and 1 ADV day per month worked)
• A laptop
• A mobile phone with a corresponding contract
• A company car in alignment with the Car Policy (In case of a company car a temporary car