Learning Manager

pAs a Learning Manager, y ou serv e as a principal driver of development and excellence, shaping the capabilities, performance, and future readiness of Client Services Europe, based in Brussels . You will play an instrumental role in strengthening selling skills , product training , and enabling operational excellence through impactful training, active coaching and knowledge-sharing initiatives. You are motivated by developing talent, fostering engagement, and creating a measurable business impact. This role allows you to directly elevate both team performance and client experience. /p h3Job responsibilities /h3 ul liAs a key partner for Team and CS Managers, you ensure the implementation of the learning progression to further develop the performance of the team, aligning training initiatives with overall business objectives and sales targets in line with corporate commercial/training guidelines. /li liEmbark the Management team to have full visibility of training activities. You will also monitor the quality and the impact of all training sessions via follow up, as well as maintaining an active presence to observe the subsequent implementation of the initiatives. /li liEnsure learning content, tools, and materials are relevant to the CSC environment, practical for day-to-day use, and reflective of regional specificities. /li liCoordinate and facilitate transversal training, including newcomers onboarding, digital tools, service standards, Clienteling and new launches relevant to the CSC population /li liUtilize and identify relevant KPIs and data to evaluate training effectiveness, measure performance outcomes and continuously optimize learning programs /li /ul h3Coaching Culture Enhancement /h3 ul liDrive a strong, continuous coaching culture across CSC roles, from Client Advisors to Managers to enhance performance, engagement, and skills development. /li liObserve interactions with clients through active listening and questioning, and coach individual team members to draw out their own solution to improve and develop. /li liEquip and upskill Team Managers with the mindset, tools, frameworks and confidence to provide consistent, constructive coaching and feedback to their teams /li /ul h3Cross-Functional Collaboration /h3 ul liYou will foster a cross-functional collaboration and communication to ensure consistency, alignment, and maximum impact of learning initiatives across teams and to maximize their impact. You will embark stakeholders, ensuring visibility, engagement, and shared ownership of the learning agenda /li liAs a member of the Learning team, you are responsible for liaising with Corporate/EMEA on training projects and delivering training at a Country level. /li liProvide on-going feedback to Managers and HR on the performance/progress of individual team members. /li liYou will be a visible ambassador and a trusted partner of the Learning team, promoting a culture of development, excellence, and continuous improvement. /li /ul h3Profile /h3 ul li3-5 years of experience in a Managerial role /li liExperience or strong exposure to Learning and Training /li liStrong oral and written communication skills /li liTraining delivery skills
- strong presentation skills with use of different techniques to facilitate learning Training delivery skills /li liAbility to adapt and react to changes in a fast-paced environment /li liProactive, highly structured, driven and collaborative /li liStrong influencing skills to engage stakeholders at all levels /li liFluency in English /li /ul h3Additional information /h3 ul liPrivate health insurance covering hospitalisation and ambulatory care /li liGroup insurance including pension plan, life insurance and disability coverage /li liHybrid working: 2 days/week from home from the 4th month of seniority /li liWorking from abroad: up to 15 days/year from the 4th month of seniority /li li13th month payout option through Warrants /li liMeal vouchers of €8 net per day worked, with minimum employee contribution /li liFull coverage of SNCB train cost /li liTransportation reimbursement for home-office commute /li /ul pLouis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds. /p pAt LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future. /p pIf you require any support or access accommodations, we encourage you to advise us so that we can support you through your recruitment journey. /p