Head of ICT, EU

pAt Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. /p pTide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. /p pUsing advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. /p ul liTide is available for UK, Indian, German and French SMEs /li liOver 2 million members across UK and India /li liOver $300 million raised in funding /li liOver 2,800 Tideans globally /li liRecognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 /li liWe have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg /li /ul h3ABOUT THE TEAM: /h3 pTide is hiring an ICT Manager for Tide Platform S.
A. (TPSA), our EU entity. The role is based in Luxembourg and employed by TPSA, reporting locally to Authorised Management and functionally to Tide's Chief Data and Technology Officer. It is the senior technology role in the entity, sits in the first line of defence, and exists because ICT decisions for TPSA are taken in Luxembourg, by the entity. /p pTide's group engineering function builds and runs the platform. Your job is to set what TPSA requires of it, verify that it is delivered, approve the changes that affect the entity, and require remediation when our standards are not met. That covers the entity's ICT risk management framework, digital operational resilience strategy, DORA obligations, cloud estate and first line security requirements. /p pMuch of the role is outsourcing. TPSA's technology and business support reach it through an intra-group arrangement with Tide Platform Ltd, our FCA-regulated UK subsidiary, and a third-party estate of thirty arrangements supporting critical or important functions, spanning Luxembourg and our branches and subsidiaries in Germany, France, Bulgaria and Romania. Independent second line oversight sits with our Business Information Security Officer and Operational Risk Manager, and assurance with Internal Audit. /p h3ABOUT THE ROLE: /h3 pAs ICT Manager, EU you will: /p ul liOwn the entity's ICT Strategy, the ICT project roadmap and digital operational resilience strategy /li liAct as Service Owner for the intra-group arrangement with Tide Platform Ltd, setting service levels and evidence rights, monitoring performance and assessing material change /li liDirect the outsourcing lifecycle for the entity, from due diligence and contractual protections to registers, monitoring, exit strategy and CSSF notification. We intend for you to take on the Outsourcing Officer mandate, subject to appointment by Authorised Management /li liOwn the entity's position on criticality and concentration risk across the third-party estate, including cloud, and the exit strategies behind it /liliBe accountable for TPSA meeting its DORA obligations in practice: asset and critical function classification, incident management, resilience testing and exit planning /li liSet the entity's first line ICT security requirements, verify they are met, and govern how TPSA uses AI /li liReport ICT and third-party risk to Authorised Management and the Board Risk and Compliance Committee, and lead our ICT dialogue with the CSSF, including audits and regulatory examinations /li liThis is the role that makes our EU business real. You will shape how fast we open new European markets, and how much of Tide's platform capability we bring with us. /li /ul h3WHAT WE ARE LOOKING FOR: /h3 pThe ideal candidate will have: /p ul liExtensive experience running or governing ICT in a regulated financial institution, including DORA delivery /li liDeep third-party and outsourcing risk experience across the full lifecycle, from due diligence and contracting to monitoring and exit /li liIntra-group delegation models, sub-outsourcing, data location and concentration risk /li liDirect experience with the CSSF, and a clear understanding of Luxembourg expectations on local substance /li liFluent in modern cloud and engineering practice, including CI/CD, Infrastructure as Code and cloud-native architecture, with the depth to form your own view of a cloud configuration /li liISO 27001 ISMS implementation, and frameworks such as NIST CSF and PCI DSS /li liThe ability to write for a regulator, and the presence to hold your position with a group function that does not report to you /li liCI