Customer Support | German
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responsibilities:
- Answer incoming calls from drivers experiencing a breakdown on the road.
- Analyze the problem by assessing the situation and gathering the necessary information.
- Organize interventions and dispatch them to breakdown services, partners, or internal technicians.
- Follow up on cases from A to Z, ensuring clear and continuous communication with the driver.
- Register all relevant information in the system (time, location, nature of the problem, planning, etc.).
- Remain calm in emergency situations and always act with a strong customer focus.
- Work closely with a dedicated team that is available 24/7 to provide optimal customer support.
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Customer Support | German
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