Customer Service Officer

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SaintGilles, Brussels, Belgique Robert Walters Temps plein

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For one of our clients, a company specialising in the petrochemical sector and located in the centre of Brussels, we are looking for a Customer Service Officer.

Please ensure you read the below overview and requirements for this employment opportunity completely.

As a Customer Service Officier you will be responsible for the management of daily operations in the Customer Service Department and work closely together with 2 Sales Representatives. In general he/she is the interface for the different services within the organization and will specialized for commercial and marketing topics.

Your responsibilities as a Customer Service Officer :

Customers :
* Handle requests and claims from customers by phone and by email;
* Contracts & files: check input, rebates & additional services contracts;
* Follow-up marketing actions decided by the Benelux Country Manager;
* Order of new customer cards and toll box;
* Follow-up portfolio of customers;
* Help train the customers to use autonomously extranet, customer portal etc.

General administration :
* Mails (post) and the e-mails on the general mailbox;
* Sales support for the sales representatives : invoice, edit credit notes, etc;
* Reporting activities;
* Back-up of colleagues (customer service, sales officer).

Network :
* Administrative help to Technical Manager;
* Manual acceptance authorization;
* Follow up of fraudcases in stations;
* Resolve and help customers on issues related to cards and tolls.

The ideal profile of a Customer Service Officer :
* You have a perfect command of Dutch, both spoken and written. You also have a very good knowledge of French, both spoken and written. Knowledge of English is an asset.
* You have initial experience in Customer Service, Customer Care or file management.
* You have a good knowledge of IT tools (MS Office) and are familiar with CRM systems.
* You are an organised person, you are willing to take initiative and you have good customer relations skills.
* You can easily switch between different tasks and have strong communication skills. xlxgzvr

The offer for a Customer Service Officer :
* A temporary contract in view of a permanent contract;
* An attractive salary package with benefits such as reimbursement of travel expenses, a canteen discount, an annual performance-based bonus, etc;
* An opportunity to join a growing company within a small, close-knit team.

Organization Skills, MS Office Suite, Customer training, Customer Service, Rebates, IT Tools, Credit memos, Customer Portal, Asset, Claims, Customer Service, Service Contracts, New Customers, File Management, Customer Relations, Contracts, Sales, CRM systems, Networks, Fraud Prevention, Extranet, Sales Support, Reporting, Billing, Administration, Customer Concerns, Checks, Sales Support, Marketing, Initiative taker, Customer Service

Customer Service Officer

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