Head Of Central Banks

ABOUT US

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organization can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.

We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Senior Commercial Team Manager - UK & Ireland Central Banks and Capital Markets

We are seeking a Senior Commercial Team Manager to lead commercial strategy, client growth, and team performance across a portfolio of Central Banks and Capital Markets clients within the UK & Ireland. This senior-level people manager role is accountable for translating business strategy into commercially focused plans, building trusted relationships with senior client and industry stakeholders, and ensuring the organization is positioned as the solution of choice in a complex and evolving financial ecosystem.

Role Overview

• The Senior Commercial Team Manager defines, proposes, and leads commercial plans for assigned areas of responsibility, ensuring alignment with regional and organizational objectives. The role manages the delivery of short- and long-term commercial outcomes, oversees major client relationships and initiatives, and provides leadership to a team of commercial account managers. Working closely with senior management and cross-functional partners, the role contributes to broader commercial strategy, strengthens market presence, and drives sustainable business growth through disciplined execution and client-focused leadership.

Key Responsibilities

• Define, propose, and lead commercial strategy and plans for the UK & Ireland Central Banks and Capital Markets team, industry engagement, regional programs, and strategic initiatives.
• Partner with senior management to shape short- and medium-term commercial priorities, ensuring team and regional objectives are translated into clear team and individual goals.
• Plan, coordinate, and oversee commercial activities, industry engagement, and account plans to drive business growth, achieve team and regional targets, and deliver measurable client and business outcomes.
• Own and strengthen long-term relationships with major clients and senior stakeholders, ensuring client needs, strategies, risks, and concerns are understood, anticipated, and addressed.
• Identify market opportunities, client needs and competitive developments, using insight to influence commercial direction, improve the value proposition, and support business development.
• Lead the implementation of large-scale business plans, client initiatives, Central Bank and market infrastructure engagements, or strategic programs by coordinating activities across teams, divisions, and regions.
• Act as the senior point of contact for major accounts, clients, market infrastructures, or initiatives, representing the organization with credibility in client meetings, industry bodies, and external forums.
• Ensure effective liaison with internal divisions and departments to provide coordinated service, integrated solutions, market intelligence, product feedback, and relevant training or information to commercial account management teams.
• Promote the organization as the solution of choice within the assigned area by strengthening market presence, building advocacy, and ensuring consistent representation of the organization's capabilities.
• Hire, coach, reward, motivate, and develop team members, ensuring the department has the capability, engagement, and leadership depth required to deliver against current and future objectives.
• Prepare, propose, substantiate, and manage departmental budgets, including allocation of approved budget, authorization of expenditures, and assessment of budget performance.
• Model organizational values, promote collaboration across teams and regions, and create an inclusive environment that supports performance, learning, and knowledge sharing.

What to Expect

• Accountability for significant decisions: Makes and takes accountability for operational and tactical decisions with meaningful business impact, including u