Lead Technical Enablement

ph3strongAbout Flosum /strong /h3pFlosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. /ph3strongRole Overview /strong /h3pWe're hiring a Technical Enablement Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. /ph3Key Responsibilities /h3ulliOwn, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup Recovery, Security, and Compliance modules. /liliBuild and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). /liliAnalyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. /liliPartner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. /liliCollaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. /liliWork with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. /liliEstablish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. /liliTrack content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. /li /ululli5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. /liliHands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. /liliProven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). /liliStrong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. /liliExcellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. /liliExperience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). /li /ulh3Preferred Qualifications /h3ulliSalesforce Administrator or Platform Developer certification. /liliPrior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). /liliBackground in instructional design or video-based learning production. /li /ulh3What Success Looks Like in 12 Months /h3ulliDocumentation NPS and self-service deflection rates measurably improved. /liliFlosum Certification Program launched with at least three role-based tracks and an active learner community. /liliA repeatable feedback loop established between Support, Sales, and Documentation. /li /ul /p