Technical Support Manager: Lead Tier 1/2
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Kidde Global Solutions is seeking a Global Technical Support Manager to lead and develop Tier 1 and Tier 2 support teams. You will ensure exceptional customer experiences through proactive escalation handling and data-driven performance management, partnering with product teams and leadership to drive continuous improvement.
You will oversee the full case lifecycle, manage escalations, and align service delivery with SLAs while fostering a culture of accountability and customer advocacy across a