Experienced Customer Intelligence Consultant

ph3Experienced Customer Intelligence Consultant
- ChargePlanner Belgium /h3 /brp3 min reading time /p /brpShare /p /brh3About us /h3 /brpWhere will the next fast-charging hub go? Will that petrol station survive the shift to EVs? Which highway corridor is about to become the next charging hotspot? /p /brpThese are the questions ChargePlanner, powered by RetailSonar, helps answer. We build AI-driven location intelligence software that helps CPOs, energy companies, and fleet owners across Europe make smarter decisions about where to install, expand, or invest in EV charging infrastructure. With offices in Belgium, the Netherlands, France and Germany — and a growing client base across Europe — we're on our way to becoming the continent's go-to platform for EV charging location intelligence. /p /brpWe're looking for a Customer Intelligence Consultant to join our Ghent team and become the trusted partner of our international CPO clients — guiding them from onboarding all the way to long-term strategic success. /p /brpDo you combine a genuine passion for client relationships with the analytical sharpness to turn complex data into clear business advice, and do you bring experience in, or real curiosity for, the EV charging market? Then keep reading /p /brh3About you /h3 /brul /brliPreferably, you hold a master’s degree in technical/economical or business area with a touch of data technology (e.g. Data Science, Data Analytics, Business Informatics). /li /brliYou have 2-4 years of experience within the EV-market in a customer focused and data driven position. /li /brliYou are passionate about the sector /li /brliYou are Dutch native and speak English fluently. Knowledge of German is a big plus /li /brliYou have a passion for client interactions and enjoy being their trusted point of contact – from understanding their needs and translating that into a suitable solution, to onboarding and training them as well as guiding and supporting them at every stage of their journey with us. /li /brliYou have the courage, enthusiasm, persuasiveness and corresponding language skills to talk to the top management of our (international) customers. /li /brliYou are excited and enthusiastic giving presentations to customers at C-level. /li /brliYou care about your customers and are able to build a strong, lasting bond with them by staying closely involved throughout every stage of their journey. /li /brliYou have an appetite for Customer Success methodology: health monitoring, success planning, business reviews, and churn prevention or demonstrable experience in a structured CS role. /li /brliYou have a sharp, analytical mind. /li /brliYou have an eye for detail and know how to translate data into easy-to-grasp customer insights. /li /brliYou are a self-starter that can work independently. /li /br /ul /brh3What does your typical day look like? /h3 /brul /brliCustomer happiness is our number one priority. We achieve this by delivering high-quality end results and going the extra mile. Our consultants rise to any challenge and dare to think outside the box. /li /brliYou manage a portfolio of customer relationships across the full lifecycle — from onboarding and training, through periodic health reviews and business reviews, to proactive churn risk detection and expansion signalling /li /brliYour daily tasks include interpreting and preparing our ChargePlanner platform outputs for customer conversations, validate the analyses to ensure it make sense for the customer's context, leading training sessions and follow-up calls, monitoring account health, and supporting customers in translating location intelligence into real business decisions /li /brliYou work on projects with a small team of colleagues from start to delivery and are committed to meet all deadlines and deliverables. /li /br /ul /brh3Why come to RetailSonar? /h3 /brul /brliA varied position with a challenging learning curve in a particularly innovative and exciting field: geomarketing customer intelligence and EV charging. /li /brliA competitive salary that is in line with your experience level and an extensive list of additional benefits such as meal vouchers, company car or mobility budget, modern pension plan and Alan health and ambulatory insurance, company phone or allowance, monthly fixed expense allowance, semester bonus optimised through CAO 90 bonus plan. /li /brliWe work in a 40 hour workweek, meaning you receive 20+12 holidays per year /li /brliIn order to balance work-life in the most optimal way we work with flexible hours and you have the option to work from home 2-3 days per week after an onboarding period. /li /brliThe opportunity to be part of a young, close-knit and highly driven international team that enthusiastically builds successful, ground-breaking solutions. /li /brliBeing a bGreat Place to Work /b is actually one of our company values. /li /brliA very personal coaching program that offers you ample opportunity to further explore your own interest