5 September 2026 Customer Experience Officer Olsene

ppAs a Customer Experience Officer you are responsible for introducing, selling training digital solutions and advanced services to Petersime customers globally (excl. APAC region). You also follow up on these customers after sales and monitor customer’s usage and experience. You report to the Internal Sales Engineering Manager (Belgium).br/Your KPI will be market adoptation (as a % of installed machine base), churn rate (compared as a % of activated licenses) average license fee per installed machine (€ / machine) /ppShare on: /ppItem 1 of 2 /ph3bYour career /b at Petersime /h3pbContract type: /b Full-time /ppbWorking hours: /b Full-time /ph3Your responsibilities /h3ulliContact clients prospects to introduce Petersime digital solutions and advanced services. /liliDemonstrate to customers prospects, by means of online live demo’s, the added value of Petersime’s digital solutions advanced services resulting in a better performing hatchery. /liliFollow up on offers to clients for digital solutions and advanced services in close cooperation with the Area Sales Manager, Sales Director or local agents. /liliMonitor customer's activity in adopting to Petersime’s digital solutions and engage with clients as needed to ensure good understanding and proper usage from the client. /liliProvide training and support where and when needed. /liliConsult and communicate in close contact with other departments and colleagues within Petersime, namely area sales managers, sales support officers, product management and service department. /li /ulh3Your profile /h3ulliYou hold a Bachelor's or Master’s degree. /liliYou have a minimum of 5 years experience with sales or account management in IT related products (software) or services. /liliYou are a soft seller (consultant) from a basis of understanding the complexity of customer’s operation and how Petersime’s digital solutions contribute to a good performing hatchery. /liliYou are enthusiastic about the digitization trend that sectors such as poultry are undergoing and the new benefits and possibilities it offers. /liliYou have affinity with software and cloud applications and interested in learning about hatcheries and the poultry sector /liliYou are a team player with a belief that internal consultation with other departments and colleagues (area sales managers, product management, finance, credit control and installation) leads to better results. /liliYou are independent and mature, you can work proactively and independently with minor supervision. /liliYou are fluent in communication, both in English and French. Dutch would be an advantage /liliYou look forward to traveling 25-30% of your time to maintain close contact with the customers. /li /ulh3Our offer /h3pWe offer you a position... /pulliIn a bgrowing international company /b that is the world leader in incubators and hatchery technologies /liliWhere binnovation and entrepreneurship /b are key /liliWhere binitiative and curiosity for learning /b are encouraged – thanks to your bideas and commitment /b, you will actively contribute to Petersime’s growth and to your own career /liliWhere you enjoy a bcompetitive /b salary package, including various bcollective benefits /b and personal flexibility in bfringe benefits /b /liliIn a team of benthusiastic and open-minded colleagues /b, where you can expect fun activities throughout the year /li /ulpbPetersime nv /b /p /p