Contract and Claim Manager
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We are currently looking for an external contractor to provide technical and operational support for the follow-up of customer connection-study files within the Connection Office. The contractor will support the coordination, documentation, data quality and administrative-technical follow-up of grid user connection requests, in close collaboration with the internal teams and under the guidance of the responsible service owner.
Expected services
- Register, structure and update customer connection-study files in the relevant operational tools.
- Verify the completeness of technical, customer and project information required to launch or continue the study process.
- Coordinate missing inputs, actions and deliverables with stakeholders such as Grid Development, Infrastructure, Key Account Management and other contributing teams.
- Monitor milestones, dependencies and deadlines, and report risks, delays or missing information to the service owner.
- Prepare and maintain draft offers, connection-contract documentation, technical annexes and conformity-related files on the basis of validated templates and inputs.
- Perform first-level checks on data quality, document consistency and technical completeness before escalation or validation.
- Ensure proper version control, traceability and storage of documents in accordance with the processes.
- Support operational customer communication by preparing factual status updates, requests for missing information and documented follow-up, always in alignment with the relevant contact person.
- Identify recurring bottlenecks, data-quality issues and opportunities for process improvement, standardization and automation.
Requirements:
- Technical bachelor’s degree or equivalent experience in industrial engineering, electromechanics, electricity, energy technology, business engineering or a related field.
- Ability to communicate clearly in Dutch and French, with professional English.
- Relevant experience in technical coordination, customer operations, contract or document management, engineering support, energy operations or regulated operational processes.
- Ability to understand technical information and identify missing, inconsistent or unclear data.
- Structured, accurate and disciplined way of working, with strong attention to deadlines and document quality.
- Ability to coordinate stakeholders and keep files moving forward in a complex technical and operational environment.
- Customer-oriented communication style, while respecting the decision-making and customer-relationship responsibilities.
- Comfortable working with digital tools and contributing to improved data quality, process efficiency and standardization
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