Subject Matter Expert
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Contract Duration: Until the end of the year, with the possibility of extension.
Responsibilities:
Administer and support the iGrafx BPM platform and TIM Solutions automation module.
Manage system lifecycle activities, including releases, upgrades, patches, and yearly platform updates.
Support and maintain development, acceptance, and production environments.
Troubleshoot incidents and coordinate vendor support activities.
Manage user access, security roles, permissions, repositories, and synchronization processes.
Maintain integrations with enterprise systems through APIs, REST services, ETL processes, IBM API, and ORDS.
Develop, modify, and troubleshoot JavaScript-based workflows and forms.
Support workflow automation projects and process improvement initiatives.
Perform requirements analysis, estimate effort, and contribute to project evaluations.
Create reports, dashboards, KPIs, system usage, and license reports.
Maintain system documentation, procedures, and knowledge base.
Work closely with business process owners, IT teams, and software vendors.
Must Have:
5+ years of experience supporting BPM platforms.
Hands-on experience with iGrafx or a comparable BPM solution (Signavio, ARIS, etc.).
Experience with workflow/process automation platforms.
System administration and application support experience.
Business systems analysis experience.
Hands-on JavaScript development experience.
Ability to troubleshoot, modify, and develop automations.
Workflow configuration and support experience.
Experience with Azure DevOps, SmartClient, JavaScript, Postman, Python.
API and integration knowledge.
Ideal Candidate:
A technical BPM specialist with experience in both BPM repositories and workflow automation platforms.
Capable of independently managing a BPM application lifecycle.
Comfortable troubleshooting integrations and production issues.
Skilled in developing and maintaining JavaScript forms and workflow customizations.
Understands APIs, SSO, Active Directory, and enterprise integrations.
Acts as a bridge between business stakeholders, vendors, and IT teams.
Proactive, analytical, and comfortable working remotely.
Experienced in evaluating automation requests and defining technical solutions.
Certifications & Additional Experience:
BPM certifications (ABPMP, CBPP, or equivalent).
Cloud application experience.
PMP, Prince2, Agile, or Scrum certifications/experience.
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