Back Office Representative | Relocation To Sofia, Bulgaria With French

Please note that the position is based in Sofia, Bulgaria and we will help you to relocate Are you ready to take the next step in your career and achieve your next challenge?If your answer is YES
- join the leader in the CX (Customer Experience) industry TELUS Digital BulgariaAs a Digital Trust and Safety Analyst with French and English you will be a part of a great team and all together will:Review user-generated back-office information to ensure compliance with established policiesTake prompt and appropriate action on information that violates guidelines or poses risksStay updated on internal policies to ensure accurate implementationIdentify and analyze patterns to proactively address potential risksWe’re looking for someone with:High attention to detail Ability to defend decisions and provide context in thought processAbility to identify patterns in behavior that can be leveraged for improved decision-makingStrong organizational and time management skills to deal with shifting priorities and high volumes of workExperience investigating fraud, spam, or other types of inappropriate information is an assetRequired

Qualifications:
Ability to process sensitive information Fluent in FrenchB2 or higher English language skillKnowledge of pop culture, global events, and culture of the market(s) you are servingIn return, we will give you:Relocation Bonus: €1,200 Gross (paid in 2 instalments)
- to support relocation and initial rent costs21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term homePlane Ticket from your location to SofiaTaxi transportation directly from the airport to your accommodationAccommodation during the 6-week training. After that, hybrid model with 2 days/month in the Sofia office (1 night at employee’s own cost).
Fully paid training Stable job and career development opportunitiesAttractive salaryAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonusesWe care about our employees' well–being, invest in their future growth, and encourage fun and team-building projectsDoes it sound like the perfect job for you? Apply nowAbout us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services
- designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. Rejoignez notre équipe Nous proposons une offre d'emploi passionnante pour un poste de téléconseiller au sein de notre service client en pleine croissance. Nous recherchons des candidats avec d'excellentes compétences en communication pour rejoindre notre équipe commerciale. Une formation gratuite rémunérée sera assurée pour tous les nouveaux collaborateurs. Nous accueillons également les candidatures dans le cadre du service civique. Que vous soyez débutant ou expérimenté, devenez téléconseiller dans un environnement dynamique et bienveillant #LI-DNI#IDJobWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.