ppOur client is an engineering company. /ph3Jobomschrijving /h3h3IT Infrastructure Governance Strategy /h3ulliAssess business and end-user needs, as well as quality, operational, and security requirements. /liliTranslate business requirements into IT solutions and Service Level Agreements (SLAs). /liliDesign, maintain, and continuously improve the local IT infrastructure architecture in alignment with business objectives and Group standards. /liliAdvise management on IT strategy, technology evolution, infrastructure investments, and risk mitigation. /liliMonitor emerging technologies and recommend improvements to systems, services, and operational efficiency. /liliEnsure compliance with applicable legal, regulatory, licensing, and corporate requirements. /li /ulh3User Support Service Delivery /h3ulliProvide technical support to end-users through telephone, e-mail, remote assistance, and face-to-face interventions. /liliDiagnose and resolve hardware, software, network, and system-related issues. /liliAssist end-users in the effective use of IT equipment, systems, and applications. /liliDeliver user guidance and training when required. /liliCoordinate with external providers and Group IT teams to ensure timely resolution of incidents and service requests. /liliCoordinate with external providers and Group IT teams to ensure timely resolution of incidents and service requests. /liliDocument support procedures and maintain an up-to-date knowledge base. /li /ulh3Infrastructure Operations Maintenance /h3ulliDesign, implement, operate, and maintain local IT infrastructure including servers, networks, endpoints, and associated services. /liliEnsure the availability, reliability, and performance of IT systems and infrastructure. /liliManage backup, recovery, monitoring, and business continuity mechanisms. /liliPerform infrastructure updates, upgrades, patch management, and corrective maintenance activities. /liliMaintain accurate technical documentation, inventory records, system configurations, and operational procedures. /liliEnsure the smooth operation of all IT services, including network services, endpoint management, printing services, e-mail systems, and security tools. /li /ulh3Cybersecurity Compliance /h3ulliSupport the development, implementation, maintenance, and monitoring of the cybersecurity policies, procedures, and controls in accordance with legal, regulatory, customer, and Group requirements. /liliContinuously assess and improve the security posture of systems, applications, and infrastructure. /liliEnsure the effective operation of security solutions, including endpoint protection, access control, monitoring, backup, and recovery systems. /liliContribute to security audits, compliance assessments, and corrective action plans. /liliParticipate in the management of cybersecurity incidents and crisis situations involving complex infrastructure or software issues. /li /ul /p
