Senior Key Account Manager

Join a leading player in logistics and supply chain services and manage a portfolio of strategic international accounts.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

This is a highly visible Key Account Management role combining client relationship management, commercial negotiations, operational coordination, and long-term business development within a complex B2B environment.

Our client is a market-leading European provider of logistics, transportation, and supply chain solutions, serving major international brands across the consumer goods and retail sectors.

With a strong presence in Belgium and an extensive European network, the company operates in a fast-paced and operationally complex environment where service quality, customer partnership, and continuous improvement are key drivers of success.

With a strong footprint in Belgium and a broader European presence, the organisation is currently going through an important phase of growth.

This creates a stimulating environment where commercial teams work closely with operational stakeholders to deliver long-term value for customers and drive continuous improvement across the business.

As Senior Key Account Manager, you will be responsible for managing a portfolio of major international accounts.

Your primary focus will be to strengthen long-term client partnerships, ensure customer satisfaction, and identify opportunities for sustainable business growth.

Key responsibilities include:
* Acting as the main point of contact for strategic customers across Belgium and Europe.
* Building trusted relationships with senior stakeholders within client organisations.
* Proactively identifying risks, challenges, and opportunities to improve the customer experience.
* Leading contract renewals, commercial negotiations, pricing discussions, and volume agreements.
* Managing customer escalations and coordinating effective solutions with internal stakeholders.
* Working closely with operational teams to ensure service excellence and continuous improvement.
* Monitoring account performance, profitability, and commercial KPIs.
* Coordinating with multiple internal departments and business sites across Belgium.
* Contributing to business development initiatives within existing accounts and identifying selected growth opportunities.
* Frequent travel across Belgium, with occasional travel within Europe.
* At least 5 years of experience in a strategic B2B Key Account Management position.
* Proven experience managing large and complex customer accounts.
* Strong negotiation skills with exposure to senior decision-makers.
* Solid understanding of logistics, transportation, supply chain, or another operationally B2B environment.
* Ability to navigate complex organisations and manage multiple stakeholders simultaneously.
* Highly autonomous, proactive, and capable of taking ownership.
* Strong commercial mindset combined with excellent relationship-building skills.
* Solution-oriented with the resilience to manage challenging situations and customer escalations.
* Analytical, structured, and eager to learn.
* Fluent in French, Dutch, and English.
* Willingness to travel regularly across Belgium and occasionally within Europe.
* A strategic role within a dynamic environment.
* Exposure to international customers and high-profile accounts.
* Significant autonomy and visibility within the organisation.
* A collaborative and experienced leadership team.
* Long-term career development opportunities within a large international group. xlxgzvr
* A varied role combining client management, business development, project coordination, and stakeholder management.

Business Growth, Logistics, Key Account, Risk Identification, Existing Accounts, Solution Oriented, Business, Stress tolerance, Customer Experience, Organization Skills, Supply chain, B2B Marketing, Service Excellence, Management, Highly responsible, Customer Management, Transport, Supply chain, Stakeholders, Acting, Building Trust, Negotiation, Effective Solutions, Customer Escalation, Monitoring, Contracts, Pricing, Proactivity, Client Accounts, Exposure, Senior Stakeholders, Point of contact, Taking Ownership, Proactivity, Renewals, Leadership, Negotiation