Business Analyst for Service Now

h3Business Analyst for Service Now (SRQ ) /h3pbMission context /bbr/Business (with some functional knowledge) for Service NOWbr/The Service Now squad is part of the tribe Customer Servicing and Efficiency. The squad's mission is to empower employees with an intuitive, adaptive workflow tool that optimizes and simplifies End2End management of client requests. By providing real-time transparency, dynamic workload balancing, and seamless cross-team collaboration, Service Now eliminates inefficiencies and reduces manual follow-ups. /ppWe search for a senior Business analyst preferably with some knowledge of Functional analysis and knowledge of Service Now. This profile can also fluently combine Business analysis with roles like OPUS owner, feature owner in an Agile environment. /pulliIdentifies and understands the business/client needs (client centricity), challenges them when required and helps the business reflect on the needs wrt the 'fit with the tool' (functional and technical feasability) and the tooling strategy. Gets formal validation of the collected requirements (O.a. use of mock-ups, visuals..) /liliDefines and analyzes the business model using modelling techniques and methods (Aris, UML diagrams..). Understands the E2E process and data flow, analyses and document the new process and data model in Service Now, /liliAnalyses and translates the business/client needs in requirements towards the building of target solution(s) in Service Now. Formalizes and documents the requirements following the standards of the tribe/squad, participates functional analysis so the developers can progress autonomously. Liaises with other contributors when required. /liliHelps preparing and participates to the end-to-end testing of new functionalities to deliver maximal quality. /liliHelps businesses onboard on the new solutions by mapping the needs with the delivered functionalities (change management) /liliActs as interface between the stakeholders, communicates fluently (oral and written) /liliIdentifies, communicates and manages the constraints, impediments, risk(s) and issues to keep qualitative delivery on-track (Opus owner role, feature owner rol). /liliWorks autonomously while being a strong team player /li /ulh3Language requirements /h3ulliDutch
- Strong written and spoken communication skills /liliFrench
- Strong written and spoken communication skills /liliEnglish
- Strong written and spoken communication skills /li /ulh3Education /h3ulliMaster or equivalent by experience /li /ulh3Required experience / knowledge /h3ulliAt least 6 years of relevant experience in a Business Analyst role, with some functional analysis knowledge. Knowledge of 'Service Now' is preferable. /li /ulh3Technical experience mandatory /h3ulliExperience with conceptual modelling techniques and methods (UML, Aris, mock-ups..) /liliGood expertise in MS Office /li /ulh3Technical experience preferable /h3ulliFunctional and technical basic knowledge /li /ulh3Business experience mandatory /h3ulliGood understanding of workflow processes /liliExcellent analytic skills /liliCustomer centricity and empathy /li /ulh3Business experience preferable /h3ulliKnowledge of the Agile methodology (or execution roles Opus owner, feature owner..) /liliKnowledge of the bank sector /liliKnowledge of Service Now /liliAnalytical mind and conceptual thinking, curious. /liliStructured /liliProblem-solver /liliQuality-minded and eye for detail /liliDelivery-oriented on his/her own scope /liliOpen to change and ability to integrate change in the roadmap /liliSelf-leading (empowered, autonomous worker + end-to-end ownership) /li /ul