Strategic Service Account Manager

Bakker & Partners is partnering with our client, a renowned international technology supplier to find a Global Strategic Service Account ManagerThe Strategic Service Account Manager is the strategic owner of the after-sales relationship for one or more assigned key customers. Acting as the customer’s primary point of contact for all service-related matters, the SSAM is responsible for maximizing customer satisfaction while driving sustainable service business growth throughout the entire equipment lifecycle.
The role serves as the single interface between the customer and our client’s global service organization, coordinating activities across Service Sales, Customer Support, Engineering, Field Service, Spare Parts, Project Management and local entities to ensure an outstanding customer experience.
The Strategic Service Account Manager develops long-term partnerships, identifies lifecycle opportunities, promotes our client’s digital service offerings, and ensures customers obtain maximum value from their installed equipment.                                                                                                                   1. Customer Ownership & Relationship ManagementOwn the global service relationship for assigned key accounts throughout the equipment lifecycleAct as the primary customer contact for all service-related mattersDevelop trusted relationships with customer stakeholders at operational, technical and management levelsBuild and execute strategic account plans aligned with customer business objectivesCoordinate service activities across all client’s organizations supporting the customer worldwide.
Ensure a seamless transition from New Equipment projects into Lifecycle Service ownershipAct as the customer’s advocate within our client while balancing commercial objectivesServe as the first point of escalation for service-related issues and coordinate internal resolution.2. Service Sales & Business DevelopmentDrive profitable service growth across the complete client’s service portfolio: Spare Parts, Repairs, Field Service, Preventive Maintenance, SLAs, Maintenance Contracts, Health Checks, Upgrades & Modernizations, Digital Solutions, Training and Lifecycle ConsultingIdentify and develop new service opportunities within the installed basePrepare technical and commercial quotationsDevelop lifecycle sales strategies for key customersManage and maintain a healthy CRM opportunity pipelineNegotiate commercial conditions, scope and delivery expectationsDeliver assigned Order Intake, Revenue and Profitability targetsSupport forecasting and budgeting activities.3. Technical Consulting & Customer SupportDevelop a strong understanding of our client’s technologies and customer processesProvide first-level technical guidance to customersTranslate customer needs into internal technical solutionsCoordinate technical expertise from Engineering, Product Management and Field ServiceEnsure timely and professional responses to technical enquiriesSupport troubleshooting discussions when requiredPromote best practices to improve equipment reliability, performance and productivity.4. Cross-Functional Project CoordinationCoordinate activities between Sales, Service, Engineering, Customer Support, Procurement and Project ManagementEnsure smooth execution following order intake through structured project handoversMonitor execution progress of strategic service projectsEnsure customer commitments regarding quality, cost and delivery are achievedFacilitate communication between local internal organizations supporting global customers.5. Digitalization & Customer EngagementPromote adoption of our client’s digital service platforms and connected servicesDrive customer onboarding to our client’s digital portalsSupport implementation of digital monitoring and predictive maintenance solutionsIncrease customer awareness of our client’s digital service capabilitiesIdentify opportunities to improve customer experience through digital tools.6. Strategy, Continuous Improvement & Market IntelligenceExecute the regional and global Service Sales strategyDevelop long-term lifecycle strategies for assigned accountsGather structured market intelligence on competitors, customer needs and industry trendsIdentify opportunities for new service products and business modelsReport customer complaints and support corrective actionsContribute to continuous improvement of internal service processesMaintain accurate Installed Base (IBASE) and CRM data.
The profileBachelor’s degree in Mechanical Engineering, Industrial Engineering or a related technical discipline (or equivalent experience) Minimum of +5 years’ experience in Service Sales, Technical Sales, Aftermarket or Customer Support within industrial equipment. Pharmaceutical or industrial manufacturing experience preferred. Proven Global Strategic Account Manager experienceStrong relationship-building abilities with experience engaging multiple internal & external stakeholders in compl